Terms & Conditions
PAYMENT & CANCELLATION FEES SUMMARY INFORMATION
- Deposit required: $200
- Final Payment: 60 days
No of Days: Penalty
- 60+ days and over: Deposit
- 59-16 days: 30%
- 15-8 days: 50%
- 7-1 days: 90%
- Departure Day/No Show: 100%
All OTHER TRAVEL STYLE VACATIONS*
- Private Chauffeur/ Lux Self-Drive Deposit required: $250
- Self-Drive / Locally Hosted Rail Deposit required: $200
- Final Payment: 60 days
No of Days: Penalty
- 60+ days: Deposit
- 59-22 days: 30% land cancellation
- 21-15 days: 50% land cancellation
- 14 -0 days: 100% land cancellation
*If cancellation penalties are less than trip deposit(s), loss of deposit will be the penalty amount. Additional non-refundable deposits may be required and will be advised at time of booking.
Disclaimer Travel is personal and each individual’s goals and experiences may differ. Brendan will not be bound by, or liable for, any description, photograph, representation or warranty made by or provided by any independent third party sales representative, Travel Agent, or other person or entity relating to any vacation offered by Brendan. Maps are for general information and may not reflect actual routings.
Departure Date The departure date is the date indicated on the Brendan confirmation.
Security Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.
WHAT’S INCLUDED IN THE VACATION PRICE
Inter-city Travel By private motorcoach, trains and ferries (see itineraries) for Guided Vacations. By train and/ or private vehicle for Locally Hosted Rail vacations. By private vehicle for Self-Drive, Golf and Private Chauffeur vacations.
Air Transportation Not included unless otherwise outlined in each itinerary page price panel. Please be advised that due to the Transportation Security Administration’s (TSA) Secure Flight rules, airlines must collect required information from guests. For more information regarding TSA’s Secure Flight rules, please visit www.tsa.gov.
Guided Vacation By air-conditioned luxury motorcoaches. If due to circumstances beyond our control coaches are used other than as described in brochure, a refund of $10 per person will be made. Toilets may be affected by higher altitude or extreme weather conditions such as freezing temperatures and for the comfort of those on board the motorcoach the toilets may have to be closed. In these circumstances additional rest breaks will be incorporated into the itinerary.
Hotel Accommodations Prices are per person, based on two persons sharing a double room with private bath or shower. Triple rooms may be available on selected vacations in limited numbers. Triple rooms will often feature one foldaway bed plus one double bed. Three adults may find these rooms small and suitcase space slightly restricted. They are generally more suitable for two adults and one child. Quad occupancy is based on four people sharing one room with two beds. Quad rooms may be used only for two adults and two children, both aged 17 or younger. Quad rooms are not available for more than two adults. Rollaway beds are not included in either triple or quad prices. Every effort has been made to reserve two-bed rooms; however, on some occasions, rooms with one double bed may be the only choice available. These rooms will be allocated to single travelers and couples first; other rooms may feature a single bed and rollaway bed, murphy bed or sleeper sofa. A limited number of double rooms are available with our Guaranteed Room Share service on select Guided Vacations. Brendan shall not be responsible or liable for any claims or issues arising out of the roommate pairing. Special room requests (adjacent, connecting or lower-floor rooms, as examples) must be made at time of booking. Special room requests are not guaranteed and are based on availability at time of check-in. Many hotels are 100% smoke-free, including all guest rooms, restaurants, lounges, meeting rooms and public places. Smoking in a non-smoking room may result in a fine. Accommodations outside of the USA may not be in compliance with the Americans with Disabilities Act and may not have wheelchair accessibility. Substitute hotels and B&B accommodations may be used sometimes. We try to use hotels of a similar standard. Hotel Frequent Traveler program points are not earned with hotels on Brendan vacations. Note hotel room sizes, standards, facilities and services provided may vary from country to country and region to region, and are often local in style.
Free WiFi Internet Service Complimentary WiFi service is available in many Brendan hotel guestrooms and/or the public areas of most hotels. In most countries complimentary WiFi is also provided on-board many of the Guided Vacation coaches and in Private Chauffeur vehicles. The WiFi on the coaches uses the cellular phone network and as a result the connection will be slower than standard broadband and at times may not be available. Audio and video streaming is not available using motorcoach WiFi. In some countries this service will not be available. Please note that it is not available on train trips or when the main Brendan coach is not being used, such as on transfer coaches and other local services. For further information please refer to the Brendan website www.BrendanVacations.com
Travel Director Guided Vacations are conducted in English by a professional Travel Director. In the unlikely event that there are 15 guests or fewer traveling on a guided departure, Brendan reserves the right to operate this departure on an individual basis with private transfers and individual arrangements. On Private Chauffeur, Golf, Locally Hosted Rail and Self-Drive vacations there is no Travel Director. Please refer to the individual vacation page for details.
Meals Meals are included as detailed on itineraries.
Sightseeing Experiences, entrance fees and an English-speaking Local Specialist/Host (when required) are included as detailed in the itinerary pages.
Transfers Between airports, hotels, railway stations and piers are included as indicated on each Guided Vacation itinerary. There will be no refund for missed or unused airport transfers. If you did not purchase your flights from Brendan, you will need to provide your arrival and departure flight information to Brendan at the time of booking. It is your responsibility to update Brendan with any changes to your flight schedule to ensure that you receive your transfers. Failure to do so may result in missing these services and no refund shall be due for missed arrival transfers resulting from missing or outdated fight information. Brendan Vacations is not responsible for the cost of any other travel arrangement not purchased directly from us affected due to the cancellation or rescheduling of any vacation departure. For any included or purchased transfers with Brendan Vacations, flight information is required and must be provided at time of booking. If this information is not received before final payment, your documents will not include the necessary vouchers.
Porterage on Guided, Golf and Private Chauffeur Vacations Baggage handling of one suitcase per person, at each vacation hotel and porter service at airports for intra-air inclusive vacations, is included in the vacation price and restricted to one bag per person traveling. Due to limited motorcoach capacity, on Guided Vacations a single bag is allowed with dimensions not exceeding 30”x18”x10” (76x46x25cm) and weight not exceeding 50lbs (23kg). Airlines may impose stricter weight and size limits for luggage and may also charge fees for checked baggage, including the first checked bag. Please check with your airlines(s) directly for their most current baggage regulations and related fees. Brendan is not responsible for additional fees imposed by air carriers regarding baggage. A charge of US$6 or local currency equivalent per traveling day will be collected by the Travel Director if a second piece of baggage is permitted to be carried, or if suitcase exceeds weight or size limits. This is not assurance that luggage in excess of limits on size, weight and number of pieces will be permitted on the coach. Carry-on/hand luggage is restricted to one piece per person, and on Guided Vacations is not exceeding 12”x11”x6” (30x28x14cm) to fit under your coach seat or in the small overhead compartment. Carry-on/hand luggage handling is the responsibility of each guest and must be taken on and off the motorcoach or private vehicle by you each day of the vacation. Carry-ons with telescopic handles and wheels will not fit in the overhead compartments or under seats, and therefore, cannot be accepted as carry-on luggage on Guided Vacations. Brendan and Brendan’s affiliated entities shall not be liable for loss or damage to baggage or any guest’s belongings. Guests should immediately report lost items to the Travel Director or Chauffeur who will assist in completing a lost property form that can be used for an insurance claim. Brendan cannot assist in locating lost items after the guest disembarks or completes the Brendan vacation. Baggage handling is not included on Locally Hosted Rail or Self-Drive vacations.
Tips/Gratuities Tips and gratuities are included for services on Guided Vacations, except to your Motorcoach Driver, Local Host(s), Local Specialist(s) and Travel Director whose tips/gratuities should be extended on a voluntary, individual basis at the end of your vacation. Included tips/ gratuities cover all services provided by dining-room waiters, housekeeping staff and porters at hotels on Guided Vacations only. Tips/gratuities are not included on Locally Hosted Rail, Self-Drive, Golf or Private Chauffeur vacations and should be extended on a voluntary, individual basis while on vacation.
Optional Prepaid Gratuities for Guided Vacations If you have prepaid your gratuities to your Travel Director and Motorcoach Driver, this will be detailed within your vacation vouchers and vacation documentation. If you have prepaid your gratuities to your Travel Director and Driver, this will be detailed within your vacation documentation. Prepaid
gratuities cover only the land portion of your vacation itinerary and are non-refundable once purchased. The option to add prepaid gratuities is not offered on all trip itineraries; see the trip online or in our brochure for details.We offer this option on the majority of our Guided Vacation itineraries. Please check the vacation price panels of each itinerary page for the applicable vacations where this option is available.
NOT INCLUDED IN VACATION PRICE
Any items and matters not referred to above, including, airfares, to and from your destination, air-related taxes and fees (except where specified); additional fees charged by airlines such as checked and/or excess baggage, seat selections and any other services; passport and visa fees; insurances of all kinds; tips/gratuities to Travel Directors, Local Hosts, Local Specialists and Motorcoach and Private Chauffeur Drivers; laundry; phone calls; minibar; beverages and meals not detailed in the itinerary; optional experiences; and all items of a personal nature. Additional taxes and surcharges may be collected by foreign governmental and non-governmental entities. The price does not cover costs and expenses, including your return home, if you leave the vacation whether of your own volition, our decision based on behavior that disrupts the trip, due to illness, action by any government or other reason. This list is illustrative and not a complete list of every item not included.
RESERVATIONS & PAYMENTS
- Your vacation will be confirmed after receipt of a non-refundable, non-transferrable deposit as detailed in the Summary Information table. We reserve the right to refuse a booking without giving any reason and shall in that event return any deposit received. If not received within 3 calendar days of booking, the reservation will be automatically canceled. On certain departures/vacations, deposits may be required at time of booking to hold seats.
- Air-inclusive bookings require an additional nonrefundable deposit or payment in full at time of booking; see Air Arrangements section. For some airfare types, full payment may be required at time of flight bookings.
- The final payment is due 60 days prior to departure on most trips. Please see scale of penalties for exceptions where final payment may be due sooner. The final payment date will also be advised on your invoice/confirmation.
- Brendan reserves the right to cancel the reservation and impose cancellation charges if any payment is not received as detailed within the Summary Information table above. Brendan will not be responsible for lost land and/or air reservations.
- Credit Card Bookings: Brendan should be advised of your credit card number when making your reservation directly with us. For security purposes, we are required to collect the guest’s credit card billing address, card expiration date and the customer verification code every time a payment is applied.
- Any special meal requirements, including allergies, must be provided at time of booking and are received on a REQUEST basis only. Brendan cannot assure special meal requests will be fulfilled and does not assume responsibility or liability if requests are not fulfilled.
- Your Travel Agent shall hold all monies for each and every person named in the booking until the booking is confirmed at which time your Travel Agent shall provide those monies promptly to us. You consent to us depositing monies received by us as required by law.
- We will be entitled to keep interest earned on monies. You consent that all monies paid to us whether through your Travel Agent, by deposit or otherwise, may be disbursed by us as and when we see fit.
Early Payment Discounts for Guided Vacations Discounts are applied at the time of booking, apply to the LAND-only portion of Guided Vacations featuring the “Early Payment Discount” in the price panel, and require full payment by the applicable discount deadline dates (see ‘Ways To Save’ section), but no later than 60 days prior to departure for land-only Guided Vacations. If full payment is not received by the correct date – as stated on the invoice– the discount will be removed and the booking will be re-priced. These discounts are not valid on all itineraries or departure dates; do not apply to Locally Hosted Rail, Private Chauffeur, Lux Self-Drive or Self-Drive itineraries, optional extensions, airfares, government taxes and fees, air flight supplements, extra nights’ accommodations, transfers or any cruise portion of a vacation. Normal cancellation penalties apply. This offer is subject to availability, applies to new Guided Vacation bookings only and may be withdrawn at any time without notice.
Travel Documents All guests will need to register via Manage My Booking to receive their trip documentation. Once registered, you’ll receive an email approximately 21 days prior to your departure with a link to download your electronic documents. Printed documents will be available on a request basis should this be more convenient for you. The actual cost will be advised at the time of booking.
Special Request Form:
Brendan Vacations requires the Special Request Form to be received before deposit is paid if passengers require any assistance from Brendan Vacations personnel during the trip, including but not limited to ascending and descending the motor coach, stairs, keeping medication cool,
Passports, Visas and other Entry/Exit Requirements
All guests including children must be in possession of a machine-readable passport valid for 6 months after their
trip return date along with applicable visas. Please refer to “Passport and Visas” section. Due to government imposed security/immigration measures, passport and emergency contact information is required for all guests prior to the
release of travel documents.
It is the guest’s sole responsibility to secure and/or pay for
any and all visas, reciprocity fees, affidavits, immunizations, etc. that are required to be permitted entry into each destination. You should also contact your doctor or a specialist vaccination center for details of any measures you may need to take prior
In some countries you may be subject to entry (reciprocity) fees and/or departure taxes/exit fees which will be collected at the airports upon entry/departure by local government authorities.
For up-to-date detailed information on travel documents and visas, entry/exit taxes and further information on entry and exit requirements please check with your Travel Agent or local consular services. Obtaining and carrying these documents is your sole responsibility. Brendan Vacations bear no responsibility for such information and will not be responsible for advising and/or obtaining required travel documentation for any guest, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation or government decisions about entry.
Please note that entry to any country may be refused even if the required information and travel documents are complete. Brendan Vacations will also not be liable in circumstances where entry is refused to another country for any reason. We do not accept any responsibility and will not make any refunds if you cannot travel because you have not complied with any passport, visa or immigration requirements or if you have lost or mislaid any necessary documents (including travel documentation).
BOOKING CHANGES, CANCELLATIONS & REFUNDS
Booking Changes A fee of $35 or more per person, per change and any further cost we incur, will be charged for any revision or alteration made to a reservation after the booking is confirmed with payment unless the change increases the price of the booking. Costs and charges may increase the closer to the departure date that changes are made. We will try to make your requested change but it may not be possible. A change of vacation date or itinerary within 60 days of departure date will be treated as a cancellation. Cancellation fees will apply except when the change is to an earlier departure date and the Guided Vacation price is equivalent or greater, in which case a $35 (or more) per person amendment fee will be charged. Name changes or corrections will be treated as a cancellation and fees may apply. You must also pay any charges imposed by airlines for any changes, including name and date changes. This can be up to 100% of the value of the ticket.
CANCELLATION FEES & REGUNDS
Travel arrangements for any member of the party may be canceled at any time by written notice by the person who made the booking. Please note the following:
- If notice of cancellation is received by Brendan more than 60 days prior to the vacation departure date, deposit will be retained along with the Travel Protection payment.
- If full payment is not received 60 days prior to departure date, Brendan has the right to cancel your reservation. Brendan will not be responsible for lost reservations.
- If full payment is not received by the deadline given, the airlines have the right to cancel your air reservation. Regrettably, if payment is not received, Brendan Vacations will not be responsible for lost reservations.
- Notice of cancellation must be made in writing directly to Brendan or through your Travel Agent. Please also refer to Brendan’s Travel Protection Plan. Cancellation fees will be charged if you cancel your entire
vacation package to reschedule for a different date.
- If you join a vacation after its departure or leave prior to its completion, no refund can be made. The departure date constitutes the date indicated on invoice confirmation.
- If a person in a party cancels and there is a room change caused by this cancellation (such as a Double to Single, or Triple to Double), charges for the new room type will be the responsibility of the remaining party. The charges detailed in the Summary Information table will apply when notice of cancellation is given after the booking is confirmed.
- If a guest fails to join the vacation on the day of departure, cancellation fees will be 100% (unless the guest notifies us of the delay and joins the vacation later at their own expense).
- Cancellation fees apply to additional accommodations, sightseeing and/or chargeable transfers prior to and after the vacation reserved through Brendan, and are additional to any cancellation fees or other charges that may be levied by your Travel Agent.
- If the reason for the cancellation falls within the terms of the Travel Protection Plan Insurance which you have purchased, then any such changes may, subject to the terms of the insurance policy, be refunded by Aon Affinity.
- If flights are canceled after tickets are issued, revision fees, change fees or airline cancellation fees will be applicable and may be in addition to the above cancellation charges. Once deposit has been received a $75 fee per person penalty will apply in addition to any airline imposed fees which may be up to 100% of the air ticket value.
- Additional pre- or post-Guided Vacation hotel accommodations and chargeable transfers canceled within 7 days of booked date or no-shows will incur a 100% cancellation fee. For cancellation outside 7 days before the booked date, the following fees will be charged:
- Over 60 days deposit per person
- 59-22 days 30% of price for the accommodations and/ or chargeable transfers, whichever is higher
- 21-15 days 50% of price for the accommodations and/or chargeable transfers, whichever is higher
- Accommodations, sightseeing and/or transportation booked for Locally Hosted Rail, Self-Drive, Golf and Private Chauffeur vacations cancelled within 3 days (and in some instances within 14 days; ask your Brendan Specialist for details) of booked date will incur a 100% cancellation fee. For accommodations, sightseeing and/or transportation cancellations made 60 days or more before the booked date, a fee of $35 per person, per product will be charged.
- Travel Agent fees and cancellation charges may also apply.
- Airline Flights/Tickets: After deposit has been received, any change prior to airline ticketing incurs a $35 service fee per person or if after ticketing a $75 service fee per person. This is in addition to any airfare rate increase and any additional change fees imposed by the Airline. Some airfares, including published fares booked by Brendan are nonchangeable and non-refundable. See Air Cancellation Section below.
- Brendan is not responsible for other travel arrangements that you or your party has made outside Brendan and which are affected by our cancellations.
If the reason for your cancellation is covered under your insurance, you may be able to reclaim these charges from your insurer. You or your Travel Agent are responsible to make the claim to your insurer.
Illness or Absence Early Return expenses are the guest’s responsibility. There is no refund for absence or early departure from a vacation, including but not limited to missed hotels, transfers, transportation, meals or sightseeing. Brendan urges you to purchase travel insurance to cover such circumstances. Brendan makes no representation or guarantees concerning reimbursement, scope of coverage, or other aspects of any travel insurance policy or claim.
Reservations/Ticketing Air-inclusive bookings require an additional non-refundable air deposit of $350 per person, or for published fares full payment, at time of booking. Upon receipt of air deposit and/or full payment, your airfare, taxes and surcharges are final. This will be regardless of future price fluctuations up or down. When booking a vacation including flights, you will be required, at the time of booking, to provide us the full name as detailed on the passport, date of birth, passport number, date and place of issue and expiration date for each guest. For published airfare bookings, a $75 per person processing fee will be charged. Changes to flight itineraries and name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. These are the guest’s responsibility. Airlines (and other travel providers including Brendan) change prices and routes from time to time. All air routings are in the sole control of the airline and are subject to change at any time. Reservations confirmed with special airfare promotions may have different final payment dates. Please check with your Brendan Vacations representative for the specifics.
Air Cancellation Cancellations prior to airline ticketing incur a service fee of $50 per person plus loss of air ticket deposit. Cancellations after airline ticketing incur a service fee of $75 per person plus loss of air ticket deposit. This is in addition to airline-imposed penalties which may be up to 100% of the air ticket price which will be charged on cancellation. Some airfares including published fares booked by Brendan are nonchangeable and nonrefundable. Lost ticket replacement can take up to one year and processing fees may be assessed.
Airline Availability Seats are limited in our contracted classes of service and may not be available on every flight. Brendan does not hold block space on any airline and does not assure seat availability for every single vacation departure date.
Airline Seating Not all airlines offer pre-assigned seats. Some may charge for pre-assigned seats. Any additional charge imposed by airlines will be at guests’ expense. Where pre-assigned seats are not offered or different seats are desired, guests must contact airline(s) directly to arrange seating assignments. Seating is solely under the airline’s control, as are itinerary changes due to flight delays and schedule changes. Brendan reserves the right to offer alternative schedules for itineraries affected by airline schedule changes and equipment. Flight delays, flight cancellation and schedule changes are the responsibility of the airline. Brendan will not be responsible or liable for such delays or rescheduling.
Airline Fuel Surcharges and Air-related Taxes, Fees and Restrictions Airfares will be provided at time of booking, will be based on round-trip purchase, and will include air-related taxes, fees and fuel surcharges imposed by the airlines. Any additional fees charged by the airlines such as baggage handling (visit www.BrendanVacations.com/baggage), seat selections and/or any other services are the sole responsibility of the guest(s). Airline Special Requests Seat assignment and special meal requests can be requested at time of booking. Brendan does not assure the request will be granted. Frequent Flyer miles can be accrued on most air carriers. Upgrades using mileage are not permitted. Many airlines do not automatically add frequent flyer numbers to records for flights booked and ticketed by Brendan. It is the guest’s responsibility to request frequent flyer credit from the airline. Brendan shall not be responsible for matters concerning frequent flyer miles.
• Subsequent voluntary and/or revisions to airline reservations are subject to revision fee and/or airline-imposed change or cancellation
fees. These fees are a minimum of $350 and in some instances may be up to 100% of the ticket price.
• If flight changes are requested after the deposit has been received a $35 amendment fee will be applicable.
• Any alterations, including any type of name correction, risk the loss of air space or increased airfares.
• Changing the vacation date or vacation itinerary after your payment in full date will be treated as a cancellation, and normal cancellation
fees will apply.
• Making any changes with the airline directly may result in cancellation of your flights by the airlines.
• If you have booked your air through Brendan Vacations and have any request that you need handled (seat requests, special meals, etc.) please call Brendan Vacations or your Travel Advisor for assistance.
• Seat assignments cannot be guaranteed and are subject to change without notice. Due to airline seat control, we may be unable to book specific seating arrangements.
• Please be aware that many airlines charge fees for pre-assigned and/or preferred seating. If you wish to purchase an upgrade using
airline frequent flyer points, please check with the airline which booking classes are upgradable before booking air with Brendan Vacations. Please note that upgrades and seats booked directly with the airline are often not being reflected in our system.
• TSA requires Brendan Vacations to collect passenger names per passport and date of birth. This information is mandatory at the time of deposit. Final documents may not be released if the required passenger information is missing from the record. Please verify all names. First and last names must match the passport. Name changes/corrections may incur additional fees, new air schedules and/or loss of air.
GENERAL INFORMATION & CONDITIONS
Vacation Prices Are based on costs, charges, tariffs, rates, prices, taxes, levies, exchange rates and other considerations as of the production date of this brochure (see back cover). All are subject to change. Rates shown for Locally Hosted Rail, Self-Drive, Golf and Private Chauffeur vacations are for low season; high seasonal supplements will apply. For up-to-date pricing for Guided Vacations contact your Travel Agent or visit www.BrendanVacations.com; for Locally Hosted Rail, Private Chauffeur and Self-Drive vacations contact your Travel Agent or Brendan Travel Consultant at 800-687-1002. No surcharges regarding cost or currency fluctuations will be made to the LAND-only price once the deposit is received. No refund will be made on account of reduction in any of listed price considerations above. If the total vacation price increases by more than 10%, guests will have the option to cancel the vacation within 7 days of notification of the surcharge without penalty. All prices are in US Dollars unless specified.
Unfortunately it is inevitable that some of the prices or details contained within this brochure or on our website may have changed since the brochure was printed, and we reserve the right to alter the prices of any of our vacations before you book. You will be informed about any changes to any of the relevant details within this brochure before you book either with your Travel Agent or with ourselves as part of our commitment to high quality customer service.
Other Fees and Taxes Taxes and fees are subject to change without notice and will be confirmed at time of booking. Any additional fees charged by the airlines such as baggage handling, seat selection and/or any other services are the sole responsibility of the guest(s). Additional air-related restrictions apply.
Vacation Participation On all Guided Vacations children under 5 years of age are not eligible to travel; there are no age restrictions on Locally Hosted Rail, Golf, Private Chauffeur or Self-Drive vacations. Children under 18 years of age must be accompanied at all times by an adult, who will be responsible for their welfare and supervision. The adult will be responsible for ensuring proper behavior of the child(ren). Brendan does not provide babysitting services. Alcoholic beverages will not be served to guests under the legal age for alcohol consumption in the country being visited. Minors under age 18 traveling to certain foreign countries must be accompanied by both parents, or have a notarized letter of consent signed by the parent(s) not traveling. Brendan is not responsible for any losses if you fail to have appropriate documentation. If the other parent is deceased or the child has only one legal parent, a notarized statement must be obtained as proof. Brendan seeks to provide a safe, enjoyable and memorable travel experience for all guests. Brendan welcomes guests with special needs or disabilities. Please note the following:
- Guests must advise Brendan, in advance, as early as possible, of any physical, medical or other special needs that require accommodating. Brendan will make reasonable modifications to its policies, practices and procedures when necessary, unless doing so will fundamentally alter the nature of the services provided.
- Guests must ensure they are medically and physically able to travel.
- Brendan may impose safety requirements. Brendan may exclude an individual from participating in a Guided Vacation or an activity if the individual’s participation poses a direct threat to the health or safety of others that cannot be eliminated by a reasonable modification of policies, practices or procedures or by the provision of auxiliary aids and services. This decision, made solely by Brendan, to exclude an individual will be based on an individualized assessment based on reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration and severity of the risk, the probability that potential injury will occur and whether reasonable modifications of policies, practices or procedures will mitigate the risk. No refunds will be given if the decision is made to exclude a guest.
- Brendan does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as eating, toileting or dressing). A traveler who requires services of a personal nature (eating, toileting or dressing, as examples) should consider bringing a companion to provide such assistance and must understand that other travelers, Travel Directors, Chauffeurs, Local Hosts and Brendan Staff will not be available for such purpose.
- Regrettably, motorized scooters are not allowed on Guided, Locally Hosted Rail or Self-Drive vacations. Motorized scooters are allowed on a case-by-case basis, based on itinerary and inclusions on Private Chauffeur vacations. Contact your Travel Agent or Brendan Travel Consultant at 800-687-1002 for more details.
- Brendan does not employ medical personnel. Any necessary medical attention must be sought at a local facility, if available, at the guest’s expense. Brendan is not responsible or liable for losses or costs incurred due to unavailability of medical services, or medical services obtained while on vacation, or for the quality of the care or services received. Medical care in other countries is not always comparable to care that you may receive in your local area. You are encouraged to purchase medical insurance that will cover you while on vacation. Your regular health insurance benefits may not apply abroad.
- In purchasing your vacation, you attest that you are physically fit for it. If you have concerns please request additional details about your journey from your Travel Agent or Brendan Vacations.
- Some vacations include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and/or locations which may not be easily accessible or accessible by wheelchair. During the vacation, Brendan may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities which Brendan does not control. Accommodations on international vacations may differ from those in the United States. Brendan cannot guarantee disability access or accommodations for guests traveling on international vacations.
Many sightseeing and Optional Experiences are operated by independent third party suppliers, not Brendan. These are not part of the vacation package provided by us. Your contract will be with the operator of the experience. We are not responsible for providing the experience, or anything that happens during the experience. Some experiences involve outdoor activities and/or can be physically demanding. You must make your own decisions about experiences and participate only in activities that suit your physical ability: We suggest that you speak with your medical provider if you have questions about your abilities. We recommend you check whether any insurance you have also includes your participation in adventure activities you may undertake. Brendan may, in its sole discretion, decline booking any guest or remove any guest who cannot comply or refuses to comply with Brendan’s terms and conditions. If this occurs, you are responsible for the cost of travel back to your hometown and Brendan shall not be liable for your losses and no refund shall be provided.
Behavior We are here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behavior from our guests. We will refuse to deal with and may terminate the vacation of people who assault our Company Representatives or who continue to be verbally abusive or aggressive when asked to behave reasonably. When you make a booking, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the travel arrangements and/or cease to deal with any party member(s) whose behavior, in the reasonable opinion of us or our suppliers, may cause danger, upset, disruption or distress to anyone else or damage to property. Full cancellation charges will apply and no refund will be made. We shall have no obligation to pay compensation or meet any costs or expenses (including but not limited to alternative accommodations and return transportation arrangements) guest may incur as a result of the travel arrangements being terminated. If you damage the accommodations in which you are staying or any property, you must reimburse the accommodations provider or property owner concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must indemnify us for the full amount of any claim (also including legal costs) made against us. Criminal proceedings may be instigated. Brendan is not responsible for any costs incurred concerning a guest removed from a vacation or aircraft, ship or train. Guests agree not to hold Brendan or any of its related entities liable for any actions taken under these terms and conditions.
Young Traveler Discount for Guided Vacations The Young Traveler must be under age 18 on the Guided Vacation Departure Date, and must be accompanied by an adult, sharing a double room. The Young Traveler must be specified age at the start of travel to be eligible for the discount. Only one Young Traveler Discount per room. This discount can be combined with our Travel With Family and Friends Discount. The Young Traveler Discount may not be applicable on certain itineraries or regions. Please see ‘Ways To Save on Guided Vacations’ for details.
Vacation Variations Brendan strives to improve vacation itineraries, services and features. If improvements can be made, or if circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods multiple departures may operate, sometimes in reverse order’ hotels may vary from those stated on the itinerary pages. Departures in early and late season are potentially operated in cool weather conditions. As a result, itinerary variations may occur. Certain activities may not be precisely as described or may not be available due to seasonality or weather conditions. We will try to notify you or your Travel Agent of changes. If your enjoyment may be diminished by such limitations, please check with us or your Travel Agent before making a reservation. Brendan’s ‘Be My Guest’ experiences are unique and take place in singular locations on Guided Vacations. In the unlikely event that our local hosts are unable to welcome Brendan guests, Brendan will attempt to find an alternate experience or a highlight meal will be provided in place of the ‘Be My Guest’ experience.
Holidays & Changes During local or national holidays, certain facilities such as museums, sightseeing trips and shopping may be limited or unavailable. In such instances itinerary changes are made by Brendan seeking to reduce inconvenience to guests. Such changes are deemed not to be a major change to the itinerary, and no compensation will be payable to guests. Holidays, closing days and other circumstances may necessitate a change of the day of the week for scheduled highlight dinners, sightseeing or other activities. If you feel your enjoyment might be diminished by any of these circumstances please, check with the respective national tourist office before selecting a specific departure date. On Locally Hosted Rail, Private Chauffeur and Self-Drive vacations, sightseeing and other services may be provided by third parties, in which case transportation and itineraries may vary.
Extended Stays on Guided Vacations If you arranged with us to remain at a destination before or after your Guided Vacation, your stay will be at your sole expense as is the transfer to either the hotel or airport. Please see the ‘Extend Your Stay’ section for a list of pre- and post-Guided Vacation accommodations. Space is limited and if available is for up to three nights before and/or after each Guided Vacation. Breakfast and luggage handling is not included unless otherwise noted. Brendan does not provide complimentary transfers for guests booking pre and post-night accommodations. However, inexpensive airport transfers can be purchased from Brendan. If your extra night accommodation is not the hotel where your Guided Vacation begins or ends, you will be responsible for your transfer arrangements at your own expense.
For Your Comfort Brendan operates a daily seat rotation system and enforces a strict no smoking and no alcohol policy on board Guided Vacation motorcoaches. Regular comfort stops are made on traveling days. Many hotels, restaurants, trains and other venues are 100% smoke-free.
Vacation Cancellation Brendan reserves the right to cancel or reschedule any vacation departure in any circumstances, including in accordance with operating requirements or circumstances beyond its control. If cancellation is made by Brendan any time prior to departure date of the vacation except when you failed to pay the final balance on time, Brendan will either refund the amount received for the Guided Vacation booking, or offer a comparable vacation if available. Brendan will refund any difference in price if the alternative is of a lower price, however the Guest will be responsible for additional costs if the alternative is priced higher. Brendan is not responsible for other travel arrangements affected due to our cancellations and is not liable for any cancellation penalties incurred on other travel arrangements including air tickets.
Travel Insurance Brendan recommends that all guests purchase comprehensive Travel Insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. Brendan cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason. Travel insurance must be purchased within 14 days of deposit for full coverage and can only be purchased up until final payment. Cancellations for all non-covered reasons will be compensated in the form of a Brendan Vacations travel voucher for use on a future vacation, less the cost of insurance. Cancellations for all covered reasons will receive a cash refund which is paid by the insurance
company. Detailed Insurance coverage & policy can be found at www.brendanvacations.com/travel-insurance or contact Aon Affinity at 866.580.4869. Please read your insurance policy carefully.
Disclaimer of Warranties The Operator warrants only that the services shall be generally, though in view of the vagaries of travel, not necessarily precisely as described, and subject to changes and the other terms and conditions herein. All other warranties, expressed and implied, including warranties of fitness for a specific purpose and merchant ability are expressly excluded. There is no warranty that extends beyond the description of the face hereof.
Complete Agreement These booking conditions, together with the other terms incorporated into this contract referred below, represent the entire agreement between the parties.
Changes The Operator shall be responsible to the guest for supplying the services and accommodations described in this brochure, except where they cannot be supplied or the itinerary is changed due to delays or other causes of whatever kind or nature beyond the Operator’s control. In such circumstances, the Operator will seek to supply comparable services, accommodations and itineraries and there shall be no refund in these circumstances.
Disclaimer of Liability Neither Brendan nor the Operator nor its agents or affiliated entities shall be responsible or liable for cancellations, acts of other service providers, diversions or substitution of equipment or any act, variation, postponement, omission or default by air carriers, land carriers, hoteliers or hotels, transportation companies, or any other persons providing services or accommodations to guests including any results thereof, such as changes in services, accommodations or facilities. Nor shall they be liable for loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default or negligence of any person not its direct employee or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee. Brendan shall not be liable for indirect, special or consequential damages. All baggage and personal effects are at all times and in all circumstances at the risk of the vacation participant. Brendan recommends that guest obtain baggage insurance. After return at the end of the vacation, if lost articles are found and returned to the owner, a service fee will be charged. The Travel Directors, carriers, hotels and other suppliers who provide services on vacation are independent contractors; they are not agents, employees or servants of the Operator or its associated companies. All certificates and other travel documents for services issued by the Operator are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. Carriage by sea or air is subject to the Carrier’s Conditions of Carriage which are expressly incorporated into this contract, copies of which are available upon request. The Operator is not responsible for any criminal or other conduct by third parties, whether criminal, intentional, grossly negligent, negligent or otherwise.
Additional Risks Additional risks and dangers may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft and other means of conveyance, animal interactions, forces of nature, political unrest, other unrest, hazardous local customs and practices, differing levels of sanitation, differing standards of safety, risks associated with water, food, plants, insects and differing animal regulation, accident or illness in areas lacking means of rapid evacuation or medical facilities, and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks. As lawful consideration for the agreement with Brendan to participate in such trips and activities you agree you will not make a claim against Brendan or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however caused, as a result of or related to your contracting for, traveling to or from, or in any and every other way participating in the trip. You release Brendan, its related companies and its personnel from any and all claims, known or unknown, arising from contracting for, traveling to or from, and in any and every way participating in a trip. This release ofliability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors accompanying you. This agreement also binds your heirs, legal representatives and assigns.
Safety Where the guest occupies a motorcoach or vehicle seat fitted with a safety belt, neither Brendan nor the Operator nor its agents or co-operating organizations or service providers will be liable for any injury, illness or death or for any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such an accident or incident. This exclusion and limitation of liability shall not be used to imply that the Operator or its agents or affiliated entities are liable in other circumstances.
International Treaties Transportation companies, airlines, etc. are not to be held responsible for any act, omission or event during the time guests are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all the benefits of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to guests and luggage. Enrollment in and payment for a Guided Vacation, Private Chauffeur, Locally Hosted Rail or Self-Drive vacation shall constitute agreement and acceptance by the guest of the terms and conditions in this brochure. These cannot be varied except in writing by an officer of the Company.
BRENDAN VACATIONS, INC. LIMITED ROLE
Brendan Vacations, Inc., a California corporation, serves only as sales representative, and is not responsible for any activity beyond its limited role in arranging reservations and ticketing. Brendan Vacations, Inc. shall not be responsible or liable for any act, omission or default, whether negligent or otherwise, of any other entity whether or not affiliated with the operator.
CHOICE OF LAW AND VENUE SELECTION
This agreement is deemed to be entered into in Orange County, California. The exclusive venue for any action concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these terms and conditions shall be solely in the superior court of California in or for Orange County or the United States district court for the central district of California. This agreement shall be construed according to the internal laws of California without regard to conflicts of law principles. All guest claims must be submitted in writing and received by Brendan no later than 60 days after completion of the Brendan Vacation. Guest claims not submitted and received within this time shall be deemed to be waived and BARRED.
Errors and Omissions In the case of computer or human billing errors, we reserve the right to re-invoice participants with correct billing. Every effort is made to ensure brochure accuracy at the time of going to press; however Brendan cannot be held responsible for printing or typographic errors, or errors arising from unforeseen circumstances. The airline(s) featured or nominated in this brochure do not by virtue of their endorsement of this brochure commit or represent themselves either as contracting with any purchaser of a vacation from Brendan group or as having any other legal relationship with them. All bookings made with any provider of any transport, facilities, meals, other goods or of any services are subject to terms and conditions and exclusions and/or limitations of liability imposed by them in relation to matters not covered particularly and expressly by our agreement with Brendan. If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirement of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees. None of the companies in the Brendan group of companies, or any of their servants or agents, accept any responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances.
COMPLAINT PROCEDURES & CONSUMER PROTECTION
Complaint Procedure If you have a problem during your vacation please inform Brendan Vacations’ Travel Director/Local Representative immediately, who will try to make things right. If the matter was not resolved locally, please write to Brendan Vacations’ Guest Relations Department at the address to the right within sixty (60) days of the end of the Brendan Vacations’ vacation, as it is important that you provide us the information quickly. Please quote your booking reference number and all relevant information. Failure to follow this procedure may delay or deny us the opportunity to investigate and rectify the problem, which may affect the way your complaint is dealt with and your rights under this contract. Accordingly, any claim not received in writing within this time is waived and barred. In any legal action, arbitration, or other proceeding to enforce, interpret or construe the terms of this Agreement, or concerning any grievance relating to the trip, the prevailing party shall be entitled to recover its actual reasonable legal fees, costs and expenses.
Guests Who Purchase From Within California
Transactions entered into with Brendan Vacations are covered by the California Travel Consumer Restitution Fund (TCRF) if the guest is located in California at the time of payment. Eligible guests may file a claim with TCRF if the guest is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded when required. The maximum amount which may be paid by the TCRF to any one guest is the total amount paid on behalf of the guest to the seller of travel, not to exceed $15,000.
A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001; or by faxing a request to: (213) 897-8846
Guests Purchasing From Outside of California
Transactions entered into with Brendan are not covered by the California Travel Consumer Restitution Fund.
United States Tour Operator Association $1 Million Travelers Assistance Program Brendan International Holdings Ltd shares the coverage available under the USTOA $1 Million Travelers Assistance Program with affiliates of The Travel Corporation who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, according to the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Brendan International Holdings Ltd customers in the unlikely event of The Travel Corporation bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by The Travel Corporation may be sufficient to provide only a partial recovery of the advance payments received by Brendan International Holdings Ltd. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by email to email@example.com or by visiting their website at ustoa.com
Data Protection To process your vacation booking, Brendan will need to use personal information for you and guests in your booking. Personal information may include each guest’s name, address, phone number, email address, passport number, and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organizations, and otherwise as required by law. We may need to provide personal information to contractors who provide services to or for us (e.g., sending mail, providing marketing assistance, etc). This may involve sending personal information (including sensitive information) to other countries that may not afford the same level of protection of personal information. In making your booking, you consent to your personal data being passed to relevant third parties as set out above. We may also use personal information you provide us to review and improve the vacations and services we offer, and to contact you (by mail, email, telephone or other means) about other vacations and services offered by Brendan that may interest you. If you don’t want to receive this information, or if you want a copy of the personal information we hold about you, write to us at Brendan Vacations, Inc., 801 East Katella Avenue, Anaheim, California 92805. Brendan may charge a fee for supplying you this information as permitted by law.
Each guest is required to comply with the terms, conditions, requirements, laws, rules and/or regulations of any service provider, or any country or governmental authority, and shall be liable for any such non-compliance.
Booking Arrangements Your booking arrangements can be made through your Travel Agent, or with us directly. When you make a booking you must be at least 18 years of age at the time of booking. You are guaranteeing that you understand and have the authority to accept and do accept on behalf of yourself and all members of your party the terms of these booking conditions. We will deal only with the lead booking name in all subsequent correspondence and dealings. You are responsible for making all payments due, ensuring the accuracy of all personal details and other information supplied in respect of yourself and your party, notifying us of any changes or cancellations and for receiving correspondence and keeping your party informed.
Additional Optional Experiences on Guided Vacations
With Brendan, you will enjoy many famous highlights as included features on your Guided Vacation, at no extra cost. An exciting array of additional Optional Experiences and Activities may be made available to further enhance your experience. These Experiences and Activities are optional, and are offered at special preferential prices. They can be booked only after you start your Guided Vacation, as many of them are carefully programmed to coincide with highlights available at the time of your visit. A detailed list and cost of these will be included in your travel documentation. You can book and pay for them through your Travel Director, by cash or credit card. Optional Experiences may vary due to seasonal conditions and require minimum guest participation. Prices are subject to change without notice. Please also see the relevant section of “Guided Vacation Participation” regarding limitation (exclusion) of our liability for Optional Experiences operated by independent third-party suppliers.
Financial Protection US $20 MILLION Your Peace Of Mind Guarantee The traveling public has always been concerned about protection of advanced bookings. As part of Brendan’s commitment to providing our customers with peace of mind in all dealings with Brendan, TravCorp Financial Services Limited has provided a letter of credit to Brendan of US$20 Million in respect of all customers traveling with Brendan.
United States Tour Operator Association $1 Million Travelers Assistance Program Brendan Vacations, Inc. shares the coverage available under the USTOA $1 Million Travelers Assistance Program with affiliates of The Travel Corporation who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, according to the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Brendan Vacations, Inc. customers in the unlikely event of The Travel Corporation bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by The Travel Corporation may be sufficient to provide only a partial recovery of the advance payments received by Brendan Vacations, Inc. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by email to firstname.lastname@example.org or by visiting their website at www.USTOA.com.
Edinburgh Tattoo p12 courtesy © VisitScotland / Kenny Lam; Taste p99 & Local Tip p103 courtesy ©VisitScotland/ Paul Tomkins; Titanic Belfast p90, Game of Thrones tour p90, Local tip p93 courtesy © Northern Ireland Tourist Board.
BRENDAN VACATIONS, INC.
5551 Katella Avenue, Cypress, CA 90630
Brendan International Holdings, Ltd. Picquet House, St. Peter Port, Guernsey, GY1 1AF, Channel Islands
Hertz Car Rental, Park Ridge, NJ
Trafalgar Tours Limited, Picquet House, St. Peter Port, Guernsey, GY1 1AF, Channel Islands
For further information visit our website at: www.BrendanVacations.com
Trafalgar Tours Limited, Picquet House, St. Peter Port,
Guernsey, GY1 1AF, Channel Islands
The Trafalgar group of companies has Marketing/Sales/Administrative offices/agents in:
Australia, Brazil, Brunei, Canada, China, Guernsey, Hong Kong, India, Indonesia, Ireland, Israel, Japan, Malaysia, Myanmar, New Zealand, Philippines, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand, United Kingdom and the USA.
Terms and conditions are subject to change.