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Terms & Conditions
The following Terms & Conditions apply to all of Brendan’s programs. Where specific items vary by destination, the modified Terms & Conditions are noted. For information on any of the policies listed, please contact a Brendan Specialist at 1-800-421-8446.
DEPOSIT & FINAL PAYMENT
A non-refundable deposit of $200 per person per tour, cruise or safari is required at the time of booking. A $200 deposit per person is required to request space on independent vacations. Once confirmed, the deposit is non-refundable. Additional deposits required by destination:
| ASIA: |
An additional, non-refundable $300 per person is due at time of deposit for the Classic Vietnam program for internal air.
Mekong River Cruises: A non-refundable deposit of 10% of the cruise fare per person is due at time of booking. Final payment is due 90 days prior to departure.
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| SOUTH AMERICA: |
Galapagos Cruises: Christmas/New Year cruises require additional deposits at time
of booking.
Carnival programs – Full payment is required at the time of booking. This payment is non-refundable and cannot be transferred to another passenger or date. |
Certain other products may have additional deposit requirements. This will be advised at the time of booking or on your invoice. All deposits are non-refundable. The deposit forms part of your final payment, which is due at least 45 days prior to departure for most programs.
Additional final payment due dates:
| ASIA: |
Mekong River Cruises: Final payment is due 90 days prior to departure.
Victoria Cruises: Final payment is due 95 days prior to departure. |
| SOUTH & CENTRAL AMERICA: |
Galapagos Cruises: Final payment is due 60 days prior to departure |
If we do not receive final payment by the specified date, we reserve the right to cancel the reservation. In the case of billing errors, we reserve the right to re-invoice with correct pricing. Charge card payments require certain information. Third party charge cards are not accepted.
REVISION FEES
A handling fee of $30 per transaction will be charged for any alterations or revisions. Name changes or corrections to clients’ names after air tickets have been issued are subject to airline revision fees. Courier delivery costs will also apply if any changes are necessary within five weeks prior to departure. A change of program date or itinerary within 45 days (95 days for Asia programs) of departure will be treated as a cancellation and new booking; regular cancellation fees apply.
SPECIAL HANDLING FEES
Bookings made within 30 days of departure may incur special handling fees.
CANCELLATIONS & CANCELLATION FEES
All cancellations must be advised in writing. The following per person cancellation fees apply:
ASIA PROGRAMS:
INDEPENDENT VACATIONS:
61+ days prior to departure: Full deposit
60-31 days prior to departure: 25% of total price
30-16 days prior to departure: 50% of total price
15-4 days prior to departure: 80% of total price
3-0 days prior to departure: 100% of total price
China Cruises:
95+ days prior to departure: Full deposit
94-60 days: 35% of total price
59-30 days: 50% of total price
29-1 days: 80% of total price
Departure day or later: 100% of total price
Mekong River Cruises:
90+ days prior to departure: Full deposit
89-29 days: 20% of total price
28-15 days: 50% of total price
14-8 days: 90% of total price
7 days or less: 100% of total price
EUROPE & UK ESCORTED PROGRAMS & EUROPE INDEPENDENT PROGRAMS WITH EGYPT:
45+ days prior to departure: Full deposit
44-22 days prior to departure: 25% of total price
21-8 days prior to departure: 30% of total price
7-1 day(s) prior to departure: 50% of total price
Departure Day or later: 100% of total price
SOUTH & CENTRAL AMERICA PROGRAMS
Escorted Vacations:
46+ days prior to departure: Full deposit
45-31 days prior to departure: 25% of total price
30 days or less: 100% of total price
Additional penalties will apply for cruise programs.
Independent Vacations:
46+ days prior to departure: Full deposit
45-21 days prior to departure: 20% of total price
20-4 days prior to departure: 50% of total price
Within 3 days of departure: 100% of total price
Galapagos Cruise Programs:
89 to 60 days prior to departure $200
59 to 26 days - 50% of the cruise price
25 to 00 days`- 100% of the cruise price
Note: Special cancel fees apply for Christmas/New Year cruises
Carnival Programs: Once paid, the full payment is non-refundable, regardless of when the package is cancelled.
SOUTH PACIFIC PROGRAMS (INCLUDING FIJI & TAHITI):
Escorted Vacations:
46+ days prior to departure: Full deposit
45-22 days prior to departure: 25% of total price
21-8 days prior to departure: 30% of total price
7-1 day(s) prior to departure: 50% of total price
On departure day or later: 100% of total price
Independent Vacations:
46+ days prior to departure: Full deposit
45-21 days prior to departure: 20% of total price
20-4 days prior to departure: 50% of total price
Within 3 days of departure: 100% of total price
UNITED STATES, CANADA & MEXICO PROGRAMS:
Escorted Vacations:
46+ days prior to departure: Full deposit
45-22 days prior to departure: 25% of total price
21-8 days prior to departure: 30% of total price
7-1 days prior to departure: 50% of total price
Departure day: 100% of total price
Tour & Train/Mexico:
51+ days prior to departure: Full deposit
50-35 days prior to departure: 35% of total price
34-20 days prior to departure: 50% of total price
19-8 days prior to departure: 75% of total price
7 days or less: 100% of total price
“Departure day” is considered the date Brendan services begin. If the cancellation fees are less than the required deposit, the entire deposit amount applies as the cancellation fee. Cancellation charges apply to extra nights prior to and after the tour, cruise or safari. Flight changes after the deposit has been received or flight cancellations after tickets are issued incur airline revision/cancellation fees. Air-inclusive tours, cruises or safaris cancelled after receipt of tickets will be processed after return of tickets to Brendan. Lost ticket replacement can take up to 1 year and processing fees will be assessed.
NOTE: Additional penalties may apply from certain hotels and service providers. Additional fees will apply for any air tickets already issued.
If Brendan cancels a tour, cruise or safari, we will re-book passengers on the same tour, cruise or safari with a different departure date or a similar tour. All re-bookings are subject to availability. If that tour, cruise or safari is unacceptable, Brendan will refund all monies paid to Brendan by your travel agent; there is no additional liability. Brendan cannot assume responsibility for any additional costs or fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Brendan.
NON-REFUNDABLE AIR TICKETS
Many of our departures are not guaranteed. If you are purchasing a non-refundable air ticket, please make sure that your travel agent explains the difficulties associated with non-refundable airfares. Brendan cannot be held responsible for any change/cancellation penalties associated with these non-refundable airfares.
REFUNDS FOR UNUSED SERVICES
No refunds will be made for unused services once travel arrangements have commenced. In the event of your withdrawal from a tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to, missed meals and sightseeing. Please note that employees of any domestic and/or overseas supplier are not authorized by Brendan to indicate or make refunds without respect to Brendan's stated Terms and Conditions.
SERVICE INQUIRIES AFTER THE PROGRAM
If after the program you wish to inquire about any services provided, please ensure that all correspondence relating to those services is received by Brendan within 60 days after the program completion date. To expedite processing, please email all correspondence to: clientservices@brendanvacations.com
PASSPORTS & VISAS
A valid passport is required of all program participants. It must be valid at least six months after date of return to the U.S. It is the responsibility of each passenger to ensure they have a valid machine-readable passport as well as any necessary visas. Please contact your travel agent or applicable government authorities to get necessary travel information.
Non-U.S. citizens must consult with the appropriate consulates to determine if any visas are needed.
It is suggested that all passengers, regardless of the passport they hold, check with the appropriate consulates of the countries being visited to determine if any visas are needed. Securing any needed visas is the responsibility of the passenger.
Note: Some of our programs require passport details at the time of booking. Brendan will not be responsible for delays in confirmation or disruption to passengers’ travel plans should these not be provided at such time
For more information, please refer to www.BrendanVacations.com/PassportandVisa
HEALTH REQUIREMENTS
Passengers should check with the consulates and/or the local health boards for the latest health requirements.
NOTE: There are higher altitudes in mountainous regions (8,500-15,000 ft) on some programs worldwide.
Please consult your physician for recommendations.
TRAVELERS NEEDING SPECIAL ASSISTANCEAny disability requiring special attention must be advised in writing to Brendan at the time of booking. Passengers with disabilities are welcome on Brendan’s programs, provided they are accompanied by a qualified and physically-able companion capable of providing all assistance required, and do not require special assistance from Brendan’s personnel.
Motorcoaches, mini-buses and vans are not equipped with wheelchair ramps, and motorized wheelchairs/scooters are not allowed. Many sightseeing attractions are not equipped to accommodate wheelchairs.
River cruise vessels may not have elevators between decks. On stops at different ports, steep stairs and pathways must be navigated to get from the vessel to the road where tour buses can pick up passengers for sightseeing. Most of the sightseeing is on foot. Therefore, regretfully, we do not recommend these tours and cruises to wheelchair bound passengers or to passengers with severe walking limitations or other severe physical disabilities.
Brendan reserves the right to refuse to carry anyone it is felt may require services and facilities that Brendan cannot guarantee will be available on our vacation programs. You agree to not hold Brendan responsible for any decisions made by them or any service provider to refuse to carry you, provide any facilities or accommodation to you or to provide any service to you.
YOUNG PROGRAM PARTICIPANTS
Brendan welcomes children, with age requirements as follows:
ASIA, EUROPE, IRELAND & BRITAIN, ITALY AND USA & CANADA: Five years or older on Escorted Vacations.
SOUTH & CENTRAL AMERICA: Five years or older on Escorted Vacations; seven years or older on Galapagos cruises
SOUTH PACIFIC: Six years or older on Escorted Vacations..
Program participants under the age of 18 must be accompanied by an adult.
If a child will be traveling with adults other than parents, or with only one parent, it is the passenger’s responsibility to contact the appropriate consulates and the applicable airlines to ensure children have the required documentation for traveling outside the U.S.
PROGRAM ARRANGEMENTS
Our Escorted Vacations require a certain minimum number of participants; if this minimum is not met, Brendan may operate the program on a locally-hosted basis.
To ensure congenial membership, Brendan reserves the right to accept or reject any person as a tour, cruise or safari participant and to expel from the tour, cruise or safari any participant whose conduct is deemed incompatible with the interests of the group.
PROGRAM PRICES
Program prices are per person, based on two persons sharing a room. All prices are based on rates (including foreign exchange rates) known at the time of printing. Prices, including taxes and fees, are subject to increase without notice, if such rates change prior to departure. If the total price increases by more than 10%, you may cancel within 7 days after we notify you of the increase. We reserve the right to recover from you increases in airline-imposed fuel surcharges and in taxes, charges or levies imposed by any government or its agencies, up to and including the first day of travel.
TOUR DIRECTORS – Applies to Escorted Vacations in Asia (Classic Vietnam), South & Central America and the South Pacific
Escorted Vacations are conducted by a professional Tour Director. Subject to a minimum number of passengers, Brendan reserves the right to utilize smaller vehicles or operate the departure on an individual basis with private transfers and individual arrangements.
AIRLINE PRICES
Airfare pricing is not guaranteed until paid in full and Brendan issues the ticket(s). We reserve the right to recover from you increases in airline-imposed fuel surcharges and any taxes, charges or levies imposed by any government or its agencies. NOTE: Brendan is unable to supply ticket copies after departure.
AIRLINE FUEL SURCHARGES & AIR-RELATED TAXES, FEES AND RESTRICTIONS
The TSA/Homeland Security Administration requires airlines to collect passenger's personal information a minimum of 72 hours before travel. If you have not provided these details to us before deposit please ensure you contact the airline directly.
The required information:
- Passenger's full name as it appears on the passport (including middle name)
- Date of birth
- Gender
- Redress Number, if applicable
All quoted land & round-trip air prices include airline fuel surcharges. However, as noted above, we reserve the right to recover from you increases in those surcharges. Additional air related taxes and fees apply, including:
AIRLINE FUEL SURCHARGES & AIR-RELATED TAXES, FEES AND RESTRICTIONS
Airfares provided in this brochure are indicative and do not represent actual air rates. Airfares will be provided upon booking, will be based on round-trip purchase, and will include fuel surcharges imposed by the airlines, but will not include the following additional air-related taxes and fees:
- September 11th Security Fee: Charged at $2.50 per enplanement in the U.S., up to $5.00 per one way trip or $10.00 for more than four enplanements.
- Passenger Facility Charges up to $18.00 per passenger.
- U.S. Flight Segment Tax: For each domestic segment (take-off and landing) a charge of $3.30.
- U.S. Customs Fee: $5.00 is charged to each passenger arriving from outside the U.S. customs territory, excluding Canada, Mexico and U.S. Caribbean.
- Immigration Fee: $7.00 is charged for travel from any international point into the U.S.
- Agriculture Inspection Fee: $5.00 per passenger is charged for travel from any international point except Canada into the U.S.
- Other International & U.S. Arrival and Departure Charges: Of up to $200.
Additional air-related taxes and fees will be passed on to each passenger by Brendan. Any additional fees charged by the airlines, such as seat selection, baggage checking and/or handling, and/or any other services are the sole responsibility of the passenger(s). Additional air-related restrictions apply. This information is also found at: BrendanVacations.com/airfarerules.
HOTEL ACCOMMODATIONS
Prices per person are based on two persons sharing a twin-bedded room with a private bath or shower. When booking triple rooms, please note that the request is based on sharing the existing bedding (two beds) in a twin-bedded standard room or maybe a roll-away bed. Availability of triple rooms is limited. Please note that single rooms may be smaller than twin-bedded rooms. On Nile cruises, triple rooms are only available if the third occupant is a child under the age of 12. On Mekong River and Ha Long Bay cruises, triple rooms are not available. There are a limited number of “twin-shared” rooms available with our Guaranteed Room Share Service. Guaranteed Room Shares are only available on some Europe, Ireland & Britain, Italy and US & Canada Escorted Vacations. Please note it is standard policy that hotel rooms are available for check-in after 3 p.m. Early hotel check-in requires a pre-night be booked and paid for. Passengers who are members of Hotel Frequent Traveler programs are not entitled to earn points with any of the hotels featured on tours. Substitute hotels may be used at certain times and will be of a similar standard wherever possible.
MEALS
Any special meal requirements will be made on a REQUEST basis only. Brendan cannot guarantee special meal requests nor will it assume any responsibility or liability if passengers’ special meal requests are not fulfilled.
BAGGAGE
Porterage for one suitcase on Escorted Vacations is included. Airport porterage at the beginning and end of the vacation is not included. Due to limited coach capacity, this bag should have dimensions not exceeding 30” x 18” x 10” and weight not exceeding 50 lbs.
We regret that we are unable to accept a second suitcase, or any luggage exceeding these limits on most tours, cruises or safaris. Where a second suitcase is accepted, a per day charge will be collected by your Tour Director. Wheeled carry-ons are not allowed on motorcoaches.
ASIA: Baggage handling is included on the Classic Vietnam program only. There is a 44 lb. weight restriction on flights within China.
GALAPAGOS ISLANDS: There is a 44 lb. weight restriction on Galapagos flights.
NOTE: Porterage is not included on Independent Vacations
Airlines may have additional baggage restrictions and may impose additional charges if you choose to check any baggage. Please contact your airline or refer to its website for detailed information regarding your airline's checked baggage policies. Brendan is not responsible for additional fees imposed by air carriers.
No responsibility is accepted for loss of or damage to baggage or any of the passenger’s belongings. Baggage insurance is recommended.
HOLIDAYS
During local or national holidays, certain facilities such as museums, restaurants, sightseeing tours and shopping may be limited or not available. Alternatives will be offered whenever possible.
CHRISTMAS MARKETS
Please note, most Christmas Markets close prior to or on Christmas Eve.
SMOKING
Smoking is not allowed on motorcoaches, ships, mini-buses or vans.
ITINERARY VARIATIONS
Brendan constantly strives to improve program itineraries and features. If such improvements can be made or if unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods, duplicate departures may operate and sometimes in reverse order, in which case hotels may vary from those stated on the itinerary pages. For all cruises, in the rare event of water level problems on stretches of any river, it may be necessary to operate part of the itinerary by motorcoach.
TRAVEL DOCUMENTS
Travel documents, including air tickets, are sent via UPS within two weeks of commencement of Brendan’s services, provided full payment has been received. A documentation fee of $15 per booking/per address will be charged for delivery. A $30 charge per booking is added for documents requested more than two weeks before departure. To request expedited 2-day delivery for documents within the continental U.S. at any time, a $30 charge per booking can be added for FedEx delivery. Please advise at time of reservation if you prefer regular ground delivery or 2-day delivery. Payment received 30 days or less prior to departure requires bank clearance before documents are sent.
NOT INCLUDED IN PROGRAM PRICES
Airfares (unless you purchase a land & air package), air-related taxes and fees (these are stated separately for land & air packages), baggage charges collected at check-in, passport and visa fees, insurances of all kinds, laundry, phone calls, beverages, meals not detailed in the itinerary, porterage on train tours at train stations, tips to Tour and Cruise Directors, motorcoach drivers and local guides/hosts, items of a personal nature, excess baggage, optional excursions, etc. On Self Drive vacations, price does not include accommodation supplements, phone calls for onward reservations, insurance or insurance deductibles, delivery, collection, licensing fees, one-way rental car fees, additional charges at certain pick-up points, taxes, additional drivers and gasoline. The tour, cruise or safari price also does not cover costs and expenses, including the return to your home, if you leave the tour at your own volition, or due to illness, or as a consequence of official action by the government of any country visited.
Any domestic and international departure or arrival taxes, security charges, and other types of taxes or charges imposed by airlines, airports, governments, etc. are not included in the tour, cruise or safari price. Any additional fees charged by the airlines, such as baggage, seat selections and/or any other services are the sole responsibility of the passenger(s).
PHOTOGRAPHS & MAPS
Photographs show places in geographic areas, but are not necessarily included on the tour or cruise. Maps shown on tour or cruise pages are for general information and may not accurately reflect actual routings.
SAFETY
Please be aware that during your participation in tours or cruises operated by Brendan, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft or other means of transportation; the forces of nature; political unrest; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Brendan will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Brendan will use its best efforts to ensure that adequate measures are taken.
TRAVEL INSURANCE
It is strongly recommended that all passengers take out comprehensive travel insurance including international air, cancellation and medical coverage. This may be arranged through your travel agent or Brendan. Brendan’s Travel Protection and Cancellation Waiver premiums are not refundable once purchased.
IMPORTANT - RESPONSIBILITYThese programs are under the management of Brendan Worldwide Vacations, Chatsworth, CA and operated by AAT Kings, Melbourne, Australia; Alpha Travel, London, UK; Apollo Motorhome Holidays, Brisbane, Australia; Bora Bora Cruises; Brendan International Holdings Ltd.; Canodros S.A., Guayaquil, Ecuador; Creative Holidays, Sydney, Australia; Crillon S.A., La Paz, Bolivia; Destination America, Anaheim, CA; Discovery Expeditions, Belize City, Belize; Europcar/Alamo Australia and New Zealand; Hertz Australia and New Zealand; Klein Tours, Quito, Ecuador; Kompas Holidays, Fort Lauderdale, FL; Latin Trails, Quito, Ecuador; Lima Tours, Lima, Peru; Maui Motorhomes/THL, Sydney, Australia; Metropolitan Touring, Quito, Ecuador; Mitchell Corp., Auckland, New Zealand; Orient Express Trains, Phoenix, AZ; Pandaw Cruises, Edinburgh, Scotland; South American Tours Argentina, Buenos Aires; South American Tours Brazil, Rio de Janeiro; South American Tours Chile, Santiago; South American Tours Peru, Lima; Spring Tours, Cairo, Egypt; Swiss Travel, San Jose, Costa Rica; Tahiti Tours, Papeete, Tahiti; Tourist Transport, Nadi, Fiji; Trafalgar Tours (Bermuda) Limited; Trafalgar Tours Limited, Trafalgar Tours West, Inc.; Uniworld River Cruises, Los Angeles, CA; Victoria Cruises, Woodside New York; (all hereinafter referred to as the “Operator”). They are responsible to you in making arrangements for the services offered in this brochure, including transportation, sightseeing and hotel accommodation.
The carriers, hotels/lodges and other suppliers providing services are independent contractors and are not principals, agents, employers, employees, representatives, partners or joint venturers of the Operator or its affiliates. The program participant agrees that neither the Operator nor its affiliates shall be liable for any acts, errors, omissions, representations, warranties, breaches or negligence of those independent contractors, and is not liable for any injury, illness, damage, loss, accident, death, delay or expense occasioned by any supplier providing services, any insurer or insurance administrator under the Travel Protection Plan, or of any other person, or from any occurrence or condition beyond the control of the Operator. The Operator is not liable for any act, error, omission, negligence or misconduct of any third party, or any injury, damage or loss related thereto. All certificates and other travel documents for services issued by the Operator are subject to the terms and conditions specified by the supplier thereof, and to the laws of the countries in which the services are rendered.
All tour, cruise or safari itineraries and fares may be affected by alterations or delays in the air or surface transportation services of the various countries. Brendan reserves the right to withdraw any ship or program and may, but is not obligated to, substitute another vessel, and to make such alterations in the itineraries as may be found desirable for the convenience of guests or the proper operations of the tour, cruise or safari. If the services included in the program cannot be supplied or there are changes in an itinerary or accommodation for any reason, the Operator will arrange for the provision of comparable services, when possible. The Operator reserves the right to cancel, advance or postpone any program at any time, and shall not be liable for any loss whatsoever to participants by reason of any such cancellation, advancement or postponement. In the event of cancellation by Brendan, the participants’ only right of recourse shall be to a refund of monies paid to Brendan by your travel agent in connection with the program.
Every effort is made to ensure brochure accuracy at the time of going to press. Brendan is not responsible for omissions, printing and/or typographical errors in brochures, on Internet sites, correspondence or invoices or in any other media where such information may be presented. We reserve the right to make corrections as required.
Data protection: In order to process your tour booking, Brendan will need to use personal information for you and other passengers included in your booking, which may include each passenger’s name, address, phone number, email address, passport number, credit/debit card number and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers for your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organizations, and otherwise as required by law.
The Terms and Conditions stated herein, including the referenced documents, (collectively, this “Agreement”) is the entire agreement between the Operator and you related to the present bookings by you and supersedes all prior discussions and agreements, oral and written, related to the current matter. The payment of a deposit and/or the issuance of tickets or vouchers shall be deemed as your acceptance of this Agreement. This Agreement is entered into by the parties in Los Angeles County California, and shall be construed in accordance with the laws of the State of California, without regard to conflicts of law principles. In the event that any legal or equitable action is initiated concerning this Agreement, or any obligation or duties related thereto, the exclusive venue of such action shall be solely in the Superior Court of California, Los Angeles County, California or in the U.S. District Court, Central District of California. It is agreed that any action must be filed within one year following the scheduled date of completion of the tour. It is understood that the Operator will be accepting the participant’s booking in reliance upon such party’s acceptance of this Agreement.
No person, other than an authorized representative of the Operator by a document in writing, is authorized to vary, add or waive any term or condition in this brochure, including any term or condition set forth in the preceding provisions.
TOUR OPERATIONS
AFRICA/EUROPE/U.K./WINTER PROGRAMS: Many of our vacation programs in these destinations are code-shared with Trafalgar
SOUTH PACIFIC PROGRAMS: Selected vacation programs are operated by Trafalgar or AAT Kings.
U.S./CANADA PROGRAMS: All vacation programs are operated by Trafalgar
Ask your Brendan specialist for details.
EFFECTIVE DATES January 1 through December 31, 2010.
Terms and conditions are subject to change. Please refer to www.BrendanVacations.com/termsandconditions for updated policies.
CST#2084503-20
Registration as a seller of travel does not constitute approval by the State of California. We are a participant in the State of California’s Travel Consumer Restitution Fund. Passengers who purchase from within California: This transaction is covered by the California Travel Consumer Restitution Fund (TCRF) if the passenger is located in California at the time of payment. Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001; or by faxing a request to: (213) 897-8846 (213) 897-8846.
Passengers purchasing from outside of California: This transaction is not covered by the California Travel Consumer Restitution Fund.
This business is a participant in United States Tour Operator’s Association’s (USTOA) Consumer Protection Deposit Plan. You may make a claim to this Plan if you are owed a refund. The Plan covers losses for transportation or travel services that were not delivered or not refunded when required. A passenger may make a claim against the plan within 12 months from when the passenger learns of the loss.
USTOA’s total liability for all possible consumer claims from this seller of travel’s customers is limited to $1,000,000.
To obtain information on how to make a claim against the plan, the passenger should contact USTOA at 275 Madison Ave., Suite 2014, New York, NY 10016, or by email to information@USTOA.com or by visiting their web site at www.USTOA.com. The maximum amount of any claim you, the passenger, can make against the plan is the total amount you have paid to date for this trip. |