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PRIVATE CHAUFFEUR GUEST’S HEALTH AND WELLBEING REASSURANCE

REASSURANCE AS TO HOW BRENDAN VACATIONS IS PROTECTING GUEST’S HEALTH AND WELLBEING – PRIVATE CHAUFFEUR

The health and well-being of our guests and team, has always been, and always will be our primary concern. We put ourselves in our guest’s shoes, every step of the way. We want you to feel you have made the right choice, in the knowledge that when you travel with Brendan Vacations; you are assured that we have put numerous new measures in place to elevate our hygiene standards and protocols. Outlined below are the steps and procedures that we have implemented in accordance with best practice, relevant Government Authorities and WHO Guidelines.

 

A PCR test is required on Day 2 of your arrival to Scotland & Northern Ireland.  Here is the link to pre-book this test. 

 

Prior to arrival,  guests are required to fill out a Passenger Locater Form, links for these are available below.  

PRE-TRIP HEALTH DECLARATION

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All team members and guests will complete a personal well-being declaration before commencing  their trip. If a guest has tested positive for COVID-19 (or is travelling with someone who has), you will not be able to join the trip until cleared as “fit for travel” by a medical professional. 

TRAVEL INSURANCE

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We strongly recommend all guests to have travel insurance.  While we cannot make this mandatory, it is something we strongly recommend.  Please be sure your travel insurance covers any costs that may arise due to Covid.  All costs are the responsibility of the guest.

PERSONAL RESPONSIBILITY

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We have introduced these enhanced hygiene protocols – for our guests and our team members.   

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organization and government health bodies, senior citizens and guests with underlying medical conditions are especially vulnerable.   

We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitizers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff once you are vacationing with us.   

Let’s help keep each other safe and healthy.  

PRIVATE CHAUFFEUR TRIPS

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  • The transport provider is compliant with the Fáilte Ireland COVID-19 Safety Charter or Visit Scotlands We’re Good to Go industry standards, depending on your destination.  
  • The transport provider has ensured that all employees have undertaken requisite COVID-19 infection prevention and control training.    
  • Customers will be informed of the guidelines that apply on transport prior to travel, and these should be emphasised again by the driver prior to boarding.   
  • It is recommended that more spacious chauffeur vehicles are used where possible and the capacity of groups are reduced to enable physical distancing   
  • All vehicles should be rigorously cleaned and sanitised before each tour and a further clean each evening on tour.   
  •  All passengers  are advised to take responsibility to equip themselves with an adequate personal supply of hand sanitiser and face coverings/masks for their journey.    
  • The Chauffeur driver/guide, as well as passengers, must wear a mask at all times while in the vehicle.   
  • The Chauffeur driver/guide should meet and greet their passengers in special designated  and clearly marked areas that enables physical distancing.   
  • The Chauffeur driver/guide should implement a process to limit physical contact and congregating in groups when passengers alight/embark the vehicle   
  • For smaller tours e.g. chauffeur tours, ensure that passengers sit as far apart as the vehicle allows to maintain physical distancing. Where appropriate clearly indicate which seats are available for free seating.   
  • Allocated seated plans should be implemented for the duration of the tour, with no rotation.   
  • The proven importance of ensuring adequate air circulation should be factored in.   
  • Electronic communication - pick up times, specialist reservations, tee-times etc communicated via text or email with guest’s approval.  
  • Wi-Fi is available in all vehicles and hotels for guest conveniences.  
  • Driver must keep records of passengers to allow for contact tracing. They should also keep a record of the tour event details, locations, times, and dates of each activity throughout the tour. If there are any change to the itinerary throughout the tour, the tour leader should be responsible for updating these details. Details must be retained for a minimum of 28 days, after completion of the tour/travel, in line with GDPR requirements.  

GUEST SUPPORT & WELLBEING AND HYGIENE MEASURES

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  • Health & well-being briefing to be given on first day of our Chauffeur trips, re expectations of trip guidelines.  
  • Guest support available 24/7 for our Chauffeur team and to assist our guests, should the need arise.  
  • Our local dedicated team of Celtic Experts will work with all appropriate authorities to assist and stay in touch with guests should they need to be quarantined or hospitalized.  Our guest's well-being is of the utmost importance to us, particularly at this time.    
  • Guest Support remains updated with latest guidelines & protocols for managing illness & incidents.  
  • Should a guest become ill, Hotels & B&B’s must have an area to isolate them and they then call the local  health authorities who will take over the next steps.  Contract tracing will be done if the test is positive.  

HOTELS & RESTAURANTS

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Trusted Partners with exceptional standard 

  • We work with hotels that adhere to our standards and guidelines with hygiene protocol/cleaning/sanitization.  The accommodation provider is compliant with the Fáilte Ireland COVID-19 Safety Charter and has ensured that all employees have undertaken requisite COVID-19 infection prevention and control training.  
  •  Guests must be informed of the guidelines that apply at the accommodation prior to travel, and these should be emphasised again by the driver prior to arriving at the property.  
  • As social distancing and well-being protocols continue to remain in place in Ireland and the UK, guests should contact their hotel accommodation prior to arrival to pre-book breakfast and dinner times. 
  • Guests should be advised that suppliers may ask you to complete Hygiene & Wellbeing forms.  
  • No self-service buffet service or shared finger food.  All food is to be served to guests tables with physical distancing of tables in hotels/restaurants.  
  • It is required that face masks should be worn by customers when arriving to and leaving their table in a Restaurant, Café, Pub including Hotel Restaurants and Bars. Currently indoor dining at restaurants & bars is only allowed for vaccinated people. Dining is possible in your hotel.  Please contact the hotel directly to make a reservation.
  •  Customers must remain seated and order from their seat. The bar counter cannot be used for seating or service to customers.  
  • One representative of the group should approach the check-in desk (e.g. tour leader / driver) while the remaining guests maintain physical distancing.

SIGHTSEEING VENUES

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Enjoying sightseeing with peace of mind 

  • The Attraction, Activity or Tour Experience is compliant with the Fáilte Ireland COVID-19 Safety Charter or Visit Scotlands We’re Good to Go industry standards, depending on your destination.  The Attraction, Activity or Tour Experience have ensured that all employees have undertaken requisite COVID-19 infection prevention and control training.  
  • Our local Specialists & experts have received training on our standards of hygiene, greeting, physical distancing  
  • Each supplier is to be fully compliant with locally mandated standards and checked by our local on the road teams.  
  • The Tour Leader or Driver should approach the admissions office while the remaining customers maintain physical distancing.  
  • Physical distancing should be implemented  
  • Hand sanitizing is to be available at entrance  
  • Masks must be worn at indoor venues including stores, museums, airports, gas stations and where specified by the venue.  
  • Rest facilities are to be checked for cleanliness and suitable and sufficient sanitizing products.  
  • Itinerary changes may arise due to some sightseeing venues being closed or have limited capacity due to Covid regulations.

TESTING FOR GUESTS RETURNING HOME

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Guests visiting Ireland will need to organise required testing on departure, we recommend using this company https://booking.randox.ie/