Booking Conditions

PAYMENT & CANCELLATION FEES SUMMARY INFORMATION

	Guided Vacations	Additional Air Tickets	Extra Accommodation	Chargeable Transfers
Deposit due per person	$200	As per airline policy	No additional deposit required	No additional deposit required
Final Payment Due (before departure)	60 days	As per airline policy	In accordance with guided vacation	In accordance with guided vacation
Cancellation Charges (per person) if you cancel your holiday/vacation (No. of Days before travel)
60 days and over	Deposit	$75 plus airline charges	$35	$35
59-16 days	30%	$75 plus airline charges	$Higher of $35 or 25% of accommodations price	$Higher of $35 or 25% of transfer price
15-8 days	50%	$75 plus airline charges	$Higher of $35 or 30% of accommodations price	$Higher of $35 or 30% of transfer price
7-1 days	90%	$75 plus airline charges	100% of accommodation price	100% of transfer price
Departure Day/No Show	100%	$75 plus airline charges	100% of accommodation price	100% of Transfer price

NOTES: Included flights are outlined in each trip itinerary in our brochure or online. Guests travelling on any flight must provide their full name (as appears on their passport), date of birth and gender. Incomplete or inaccurate information may result in additional charges payable directly to the airline or in a worst-case scenario, be denied boarding.

Guided Vacations: Cancellation fees are the minimum cancellation fee charged.

All OTHER TRAVEL STYLE VACATIONS*

Deposit required:

Private Chauffeur and Lux Self-Drive Deposit required: $250
Self-Drive and Locally Hosted Rail Deposit required: $200
Final Payment Due (before departure): 60 days

No of Days: Penalty

60 days and over: Deposit*
59-22 days: 30% land cancellation
21-15 days: 50% land cancellation
14 -0 days: 100% land cancellation
Departure Day/No Show: 100% land cancellation

*Please note: If cancellation penalties are less than trip deposit(s), loss of deposit will be the penalty amount. Some services require additional non-refundable deposits at time of booking. A minimum charge* of 20% of the land value will be required and advised at time of booking.*If the value of the required deposits is greater than 20% of the total land value, a greater deposit will be required and advised at time of booking.

YOUR VACATION BOOKING

For the purposes of this document reference to “you” or “your” includes all guests in the party. Brendan Vacations (Canada) Limited is the ‘Sales Company’. The ‘Operator’ for the trips will be as described in the table below. Collectively these companies are referred to as ‘Brendan Vacations’.

Destinations: Ireland, Scotland and London

Operator: Brendan Vacations, Inc.

Your agreement is with Brendan Vacations and a contract is formed when you make a reservation with us that we accept. Enrolment in and payment for a vacation shall constitute acceptance by the guest of the terms and conditions in this document. These cannot be varied except in writing by an officer of the Company.

All contracts with Brendan Vacations are made subject to the terms of these booking conditions.

We reserve the right to change these booking conditions at any time prior to you making a booking.

The invalidity of any provisions herein shall not affect the validity of any other provisions. The agreement shall be construed as though the invalid provision was not contained herein and was replaced with an enforceable provision as similar as possible to the original provision. Should any conflict arise between these booking conditions and those contained within our brochures, these booking conditions shall prevail.

Departure Date
The departure date is the date indicated on the booking confirmation.

Security
Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.

Travel Insurance
Travel insurance is highly recommended for all guests covering all applicable dates of travel with Brendan Vacations. This insurance must cover; trip interruption, personal injury, medical expenses, evacuation and repatriation cover including during pandemic events. The choice of insurer is yours.

The availability of travel insurance and extent of cover is constantly changing, please refer to our website BrendanVacations.com for most up to date information or talk to your reservation agent. Brendan Vacations may receive a commission for introducing you to a travel insurance provider.

Brendan Vacations cannot be held responsible for your failure to obtain insurance which is appropriate and we recommend you purchase your insurance at or soon after booking your trip. Brendan Vacations will not be held liable for any costs incurred by the guest resulting from their failure to obtain adequate travel insurance.

COVID-19
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the WHO senior citizens and guests with underlying medical conditions are especially vulnerable.

We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instructions whether physical signage, or requests from our professional staff, once you are holidaying with us. To travel with Brendan Vacations, you voluntarily assume all risks related to exposure to COVID-19. Full details of hygiene protocols can be found on our website.

Force Majure
Force Majure Event means any event or circumstance beyond the control of Brendan Vacations, including but not limited to: (a) an act of god (such as earthquake, flood, fire, explosion, landslide, lightning, action of the elements, force of nature, washout, typhoon, hurricane, cyclone, tsunami, storm or storm warning or natural disaster); (b) industrial disputes, work ban or other labour dispute or difficulty; (c) acts of terrorism, political unrest, war or threat of war, riots or civil strife; (d) failure or delays to scheduled transportation and the closure of airports or ports; (e) pandemic, epidemic or health risk; (f) governmental and administrative actions (including closure of borders and travel warnings and restrictions).

Reservations and Payments

Your trip will be confirmed after receipt of a non-refundable deposit as detailed in the Summary Booking and Cancellation Terms table. We reserve the right to refuse a booking without giving any reason and shall in that event return any deposit received. For Locally Hosted Rail and Self-Drive bookings, if not received within 3 days of booking, the reservation will automatically be cancelled. For Private Chauffeur and Lux Self-Drive bookings, if the deposit is not received within 14 days of the booking, the reservation will be automatically cancelled. On certain departures, deposits may be required at time of booking to hold seats.
Air-inclusive bookings may require an additional non-refundable deposit or payment in full at the time of booking, see Air Arrangements section below.
We may from time to time offer deposits at a reduced amount (Promotional Deposits) and these may be subject to different terms and conditions as specified by us. Such terms and conditions prevail to the extent of any inconsistency with these Booking Conditions.
Final payment for your trip reservation will be due prior to departure no later than as detailed in the Summary Booking and Cancellation Terms table. When making multiple trip bookings, full payment is for all trips according to the scheduled departure date of the first departing trip. Payment in full will be required at time of booking for reservations made later than the final payment due date (see Summary Booking and Cancellation table) prior to the trip departure date. Some special promotions may have different payment deadlines and cancellation terms.
Last Minute Bookings: Any bookings made or modified within the final payment window will require payment in full at time of booking. If booking segments are on request at time of booking, full payment must be made against the booking cost at the time, and any changes in price due to alternatives will then be collected or refunded accordingly.
Segments on request: Occasionally, properties or activities may be on request and require further confirmation by the supplier. In the event that a property or activity is unavailable, Brendan Vacations will do our best to offer a comparable alternative. Prices are not guaranteed until confirmed, and Brendan Vacations will not cover any increases incurred by securing alternative accommodations. If securing an alternative accommodation decreases the price, the difference will be refunded.
Brendan Vacations reserves the right to cancel the reservation and impose cancellation charges if any payment is not received as detailed within the Summary Booking and Cancellation table. Brendan Vacations will not be responsible for lost land and/or air reservations.
Credit Card Bookings: Brendan Vacations should be advised of your credit card number when making your reservation directly with us. For security purposes, we are required to collect the guest’s credit card billing address, card expiration date and the customer verification code every time a payment is applied.
Pricing is provided for the total of the tour package and cannot be itemized. Any changes made, including adding or removing segments, will reflect in the total cost for the booking.
Your Travel Agent shall hold all monies for each and every person named in the booking until the booking is confirmed at which time your Travel Agent shall provide those monies promptly to us. You consent to us depositing monies received by us as required by law. We will be entitled to keep interest earned on monies.

Booking Changes

Name Changes
Brendan Vacations does not charge for name changes or name corrections, however where third party costs are incurred these will be passed on to the guest. Not all airlines allow name changes or name corrections and a new airfare may need to be purchased which will be passed onto the guest.

Other Booking Changes
Brendan Vacations does not charge for minor booking changes however where third party costs are incurred these will be passed on to the guest. Costs and charges may increase the closer to the departure date that changes are made. We will try to make your requested change but it may on occasion not be possible.

A change of trip date or itinerary after final payment is due (see Summary Booking and Cancellation table) of departure date will be treated as a cancellation. Cancellation fees will apply except when the change is to an alternative departure and the trip price is equivalent or greater, in which case any amendment costs incurred including airline charges and fees will be charged.

Cancellation and Refunds

Cancellation by Traveller
Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking.

If notice of cancellation is received by Brendan Vacations before final payment is due (see Summary Booking and Cancellation table), the deposit will be retained. If cancellation is made after final payment is due cancellation fees will apply (see Summary Booking and Cancellation table). Please also refer to Air Cancellation Section where applicable.

Notice of cancellation must be made in writing directly to Brendan Vacations or through your Travel Agent.

If a person in a party cancels and there is a room change caused by this cancellation (such as a Double to Single, or Triple to Double), charges for the new room type will be the responsibility of the remaining party.

If a guest fails to join the trip on the day of departure, cancellation fees will be 100% (unless the guest notifies us of the delay and joins the trip later at their own expense).

Cancellation fees and charges will include any amounts that we have paid or have contractually committed to pay to third parties to deliver your travel arrangements which we cannot reasonably recover (for example payments made or due to airlines and hotels). Any payments we have made to third parties will only be refunded to you once we have deducted the above cancellation fees and charges and once we have actually recovered the amounts from the third parties.

All cancellations fees as per the Summary Booking and Cancellation table are additional to any cancellation fees or other charges that may be levied by your Travel Agent.

Travel Protection Plan premiums are non-refundable.

If the reason for your cancellation is covered under your insurance, you may be able to reclaim these charges from your insurer. You are responsible to make the claim to your insurer.

Cancellation by Brendan Vacations
Brendan Vacations reserves the right, to modify or cancel any trip (definite or not), accommodation, in-destination activity or arrangement at any time.

Cancellation due to Failure to Pay
If full payment is not received by the due date (see Summary Booking and Cancellation table), Brendan Vacations has the right to cancel your reservation and no refund will be made. Brendan Vacations will not be responsible for lost reservations.

Cancellation due to Force Majure Events
If Brendan Vacations cancels a trip as a result of a Force Majure Event, a future travel credit (FTC) to the value of funds paid to date less any third-party costs incurred will be provided. All FTCs will be valid for 24 months from date of issue.

Where a trip is terminated mid-trip due to a Force Majeure event, if we provide you with any alternative services or assistance (such as hotels or travel) then you agree to pay for these costs.

Cancellation due to Events other than Force Majeure Events
If the cancellation by Brendan Vacations is not as a result of a Force Majure Event, Brendan Vacations will provide an alternative comparable trip (if available) if an alternative is not available then a refund will be made. Brendan Vacations is not liable for any cancellation or change cost or penalties incurred on other travel arrangements, including air travel, that may be affected thereby.

Brendan Vacations is not responsible for other travel arrangements that you or your party have made outside Brendan Vacations and which are affected by our cancellations.

Early Return, Illness or Absence
Early return expenses are the guest’s responsibility. There is no refund for absence or early departure from a trip, including but not limited to missed hotels, transfers, meals or sightseeing cruises or optional extensions. Brendan Vacations urges you to purchase travel insurance which covers such circumstances. Brendan Vacations makes no representation or guarantees concerning reimbursement, scope of coverage, or other aspects of any travel insurance policy or claim.

Flight Reservations, Deposits and Cancellations

Reservations/ Ticketing
When booking a trip including flights, you will be required at the time of booking to provide us the full name as detailed on the passport, date of birth, passport number, nationality, date and place of issue and expiration date for each guest. Some airlines do not allow name corrections and/or itinerary changes. Such corrections and/or changes are subject to additional fees, schedule changes and/or complete loss of air reservation. Guests will be responsible for any penalties (up to 100% of the airfare) charged by the airlines for name corrections and itinerary changes. A service fee of $50 per guest will be charged for name corrections and any additional penalties/or charges imposed by the airlines. Prior to your booking and paying your air travel, all prices and itineraries are subject to change at any time. Once a deposit is received, the base airfare is guaranteed, although Air Taxes and Fuel Surcharges are subject to change until receipt of final payment. Upon receipt of final payment, the airfare, taxes, and fuel surcharges are final, regardless of future price fluctuations up/or down.

Some trips which include intra-trip flights may require a larger deposit or full payment at time of booking, which may be up to 100% and non-refundable.

Air Changes or Cancellation
After deposit has been received changes or cancellations incur a service fee of $75 per person, reduced to $35 if air ticket has not been issued prior to cancellation, plus any airline penalties. Airline imposed penalties may be up to 100% of the air ticket price. Published Fares, Priced Match Fares, Promo Fares and some other airfares booked are non-refundable.

Not showing up for your outbound flight as booked and ticketed will be considered a no-show, and all the connecting flights associated with this one, even a return flight will be cancelled and no refund will apply.

Final Protection

We provide financial protection for our package vacations.

The company participates in The Ontario Travel Industry Compensation Fund which compensates consumers who paid for but did not receive travel services because of the bankruptcy or insolvency of a registered Ontario travel agency or travel wholesaler to a maximum of $5,000,000 per incident. Consumers may also be eligible for reimbursement from the Compensation Fund if they booked and paid for airline or cruise line travel services from an Ontario registered travel retailer and have not received the travel services due to the bankruptcy or insolvency of the airline or cruise line. Individual consumers may be eligible for reimbursement up to $5,000 per person, subject to the provisions of Ontario Regulation 26/05 pursuant to the Travel Industry Act, 2002.

BOOKING CONDITIONS

PAYMENT AND CANCELLATION TABLE (the “Table”)

Summary Booking & Cancellation Terms – Guided Vacations

	Level 1	Additional Air Tickets***
Deposit due per person	$200	$350
Final payment due (before departure)	60 days	As per airline policy
Cancellation charges (per person) if you cancel your vacation
Before final payment due date	Deposit	As per airline policy
Final payment due date until 30 days before departure	50%	$75 plus airline charges
29–2 days before departure	80%	$75 plus airline charges
1 day before or day of departure	100%	$75 plus airline charges

Summary Booking & Cancellation Terms – All other travel styles

	Land Only Private Chauffeur & Lux Self-Drive Vacations	Land Only Self-Drive & Locally Hosted Rail Vacations	Additional Air Tickets***
Deposit due per person	$250	$200	$350
Final payment due (before departure)	60 days	60 days	As per airline policy
Cancellation charges (per person) if you cancel your vacation
Before Final payment due date	Deposit*	Deposit*	As per airline policy
Final payment due date until 30 days before departure	50%	50%	$75 plus airline charges
29–15 days before departure	80%	80%	$75 plus airline charges
Within 14 days before departure/No show	100%	100%	$75 plus airline charges

*If cancellation penalties are less than trip deposit(s), loss of deposit will be the penalty amount. Some services require additional non-refundable deposits at time of booking. A minimum charge of 20% of the land value will be required and advised at time of booking; if the value of the required deposits is greater than 20% of the total land value, a greater deposit will be required and advised at time of booking.
*** For airline journeys originating and ending in North America.

NOTE: Included flights are outlined in each trip itinerary in our brochure or online. Guests traveling on any flight must provide their full name (as appears on their passport), date of birth and gender. Incomplete or inaccurate information may result in additional charges payable directly to the airline or in a worst-case scenario, be denied boarding.

YOUR VACATION BOOKING

Destination	Operator
Ireland, Scotland and London	Brendan International Holdings, Ltd. and Trafalgar Tours Limited
Car Rental	Hertz Car Rental and EAN Services, LLC.

Your agreement is with Brendan Vacations and a contract is formed when you make a reservation with us that we accept. Enrollment in and payment for a trip shall constitute acceptance by the guest of the terms and conditions in this document. These cannot be varied except in writing by an officer of the Company.

All contracts with Brendan Vacations are made subject to the terms of these booking conditions.

We reserve the right to change these booking conditions at any time prior to you making a booking.

Departure Date	The departure date is the date indicated on the booking confirmation.
Security	Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.
Travel Insurance	Travel insurance is highly recommended for all guests covering all applicable dates of travel with the Provider. This insurance should cover: trip interruption, personal injury, medical expenses, evacuation and repatriation cover including during pandemic events.  The choice of insurer is yours. The availability of travel insurance and extent of cover is constantly changing, please refer to our website www.brendanvacations.com/travel-insurance for most up to date information or talk to your reservation agent. The Provider may receive a commission for introducing you to a travel insurance provider. The Provider cannot be held responsible for your failure to obtain insurance which is appropriate, and we recommend you purchase your insurance at or soon after booking your trip. The Provider will not be held liable for any costs incurred by the guest resulting from their failure to obtain adequate travel insurance.
COVID-19	COVID 19 means coronavirus disease, an infectious disease caused by the SARS-CoV-2 virus and all variants of the SARS-CoV-2 virus. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. The Provider may require proof of vaccination or negative COVID-19 tests, with the situation changing rapidly please refer to www.BrendanVacations.com/travel-resources for current requirements and further information relating to COVID-19. Please also familiarize yourself with the advice from your national authority for overseas travel before departing. COVID-19 requirements vary from country to country and region to region and circumstances may requires us to ask all travelers to be vaccinated and provide evidence of vaccination, irrespective of the destinations’ vaccine requirements. Definition of fully vaccinated may include booster doses and/or time elapsed since last dose received. Evidence of negative COVID-19 tests may also be required. Airlines, hotels, excursion providers and other transport providers may also have separate requirements. It is your responsibility to ensure that you comply at all times with these requirements. No refunds will be given if you are unable to undertake some or all of your vacation due to your failure to comply with these requirements, or if you fail any tests, checks or other measures imposed by a supplier or necessary for you to travel. You also acknowledge that certain countries may impose quarantine or self-isolation measures upon travelers, whether in the place of the destination or upon return and that such requirements are subject to change, and may be imposed on short notice. You will be responsible for any resulting additional costs including travel and accommodation. We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitizers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instructions whether physical signage, or requests from our professional staff once you are traveling with us. To travel with us, you voluntarily assume all risks related to exposure to COVID-19. Full details of hygiene protocols can be found on our website. If you test positive while traveling with us, you will need to comply with the legislation of the country you are in and may not be able to continue to travel with the group. You will need to isolate in that country for the required number of days if stipulated by the local government. As COVID-19 still remains a threat to the health of individuals, we ask that you please take personal responsibility for your wellbeing and be conscious of the effect your personal situation may have on the health and wellbeing of others. The Provider may decide you will not be able to continue to travel with the group, if your health situation appears likely to endanger your wellbeing or that of other guests In the event that you are unable to travel with us or need to curtail your trip our cancellation charges may apply in accordance with our cancellation procedure. We will not be responsible for covering the cost of any curtailment of your vacation, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs.
Force Majeure	Force Majeure Event means any event or circumstance beyond the control of the Provider, including but not limited to: (a) an act of god (such as earthquake, flood, fire, explosion, landslide, lightning, action of the elements, force of nature, washout, typhoon, hurricane, cyclone, tsunami, storm or storm warning or natural disaster); (b) industrial disputes, work ban or other labour dispute or difficulty; (c) acts of terrorism, political unrest, war or threat of war, riots or civil strife; (d) failure or delays to scheduled transportation and the closure of airports or ports; (e) pandemic, epidemic or health risk; (f) governmental and administrative actions (including closure of borders and travel warnings and restrictions).

RESERVATIONS AND PAYMENTS

Your trip will be confirmed after receipt of a non-refundable deposit as detailed in the Table. We reserve the right to refuse a booking without giving any reason and shall in that event return any deposit received. For Guided Vacations, if the deposit is not received within 3 business days of booking, the reservation will automatically be cancelled; on certain departures, deposits may be required at time of booking to hold seats. For all other travel styles, a deposit is required to confirm the booking.
Air-inclusive bookings may require an additional non-refundable deposit or payment in full at the time of booking, see Flight Reservations, Deposits and Cancellation section below.
We may from time to time offer deposits at a reduced amount (Promotional Deposits) and these may be subject to different terms and conditions as specified by us. Such terms and conditions prevail to the extent of any inconsistency with these Booking Conditions. 
Final payment for your trip reservation will be due prior to departure no later than as detailed in the Table. When making multiple trip bookings, full payment is for all trips according to the scheduled departure date of the first departing trip. Payment in full will be required at time of booking for reservations made later than the final payment due date (see Table) prior to the trip departure date. Some special promotions may have different payment deadlines and cancellation terms. Any bookings made or modified within the final payment window will require payment in full at time of booking. If booking segments are on request at time of booking, full payment must be made against the booking cost at the time, and any changes in price due to alternatives will then be collected or refunded accordingly.
Segments on request: Occasionally, properties or activities may be on request and require further confirmation by the supplier. In the event that a property or activity is unavailable, Brendan Vacations will offer a comparable alternative. Suitable alternatives must be accepted for bookings made within 60 days of departure, and penalties apply to any cancellation made thereafter. Prices are not guaranteed until confirmed, and Brendan Vacations will not cover any increases incurred by securing alternative accommodations. If securing alternative accommodations decreases the price, the difference will be refunded.
The Provider reserves the right to cancel the reservation and impose cancellation charges if any payment is not received as detailed within the Table. The Provider will not be responsible for lost land and/or air reservations.
Credit Card Bookings: The Provider should be advised of your credit card number when making your reservation directly with us. For security purposes, we are required to collect the guest’s credit card billing address, card expiration date and the customer verification code every time a payment is applied.
Your Travel Agent shall hold all monies for each and every person named in the booking until the booking is confirmed at which time your Travel Agent shall provide those monies promptly to us. You consent to us depositing monies received by us as required by law. We will be entitled to keep interest earned on monies.
Pricing is provided for the total of the tour package and cannot be itemized. Any changes made, including adding or removing segments, will reflect in the total cost for the booking.

BOOKING CHANGES

Name Changes	The Provider does not charge for name corrections, however where third party costs are incurred these will be passed on to the guest. Not all airlines allow name changes or name corrections, and a new airfare may need to be purchased which will be passed onto the guest.
Other Booking Changes: Guided Vacations	The Provider does not charge for minor booking changes however where third party costs are incurred these will be passed on to the guest. Costs and charges may increase the closer to the departure date that changes are made. We will try to make your requested change, but it may on occasion not be possible. A change of trip date or itinerary after final payment is due (see Table) will be treated as a cancellation.
Other Booking Changes: All other travel styles	Brendan Vacations includes the following change of booking fees in the event that an itinerary has been fully confirmed and is within 60 days of travel: Private Chauffeur, Lux Self-Drive, Locally Hosted Rail and Self-Drive Vacations: $50 per change Custom Groups: $250 per change Please note that itinerary changes will not be accepted within 7 days of the departure date. In the event that third-party costs are incurred these will be passed on to the guest in addition to the change of booking fees outlined. Costs and charges may increase the closer to the departure date that changes are made. We will try to make your requested change but it may, on occasion, not be possible. A change of trip date or major itinerary change after final payment is due (see 'Table') will be treated as a cancellation and penalties will apply.
Minimum Stay Requirements for Private Chauffeur and Self-Driven Vacations	A minimum number of 3-nights stay, one sightseeing and one transportation component applies to packages. Private Chauffeur packages must include a chauffeur driver and Lux Self-Drive packages must include a luxury car rental for a minimum of 3 days.
Locally Hosted Rail Vacations	Each itinerary is built with a minimum number of nights included and can be customized to include additional days, different sightseeing experiences, extensions to additional destinations, etc.
Deposit Protection	Should your plans change and you cancel your booking before final payment is due, you will receive a credit of $200 per person for Guided, Self-Drive or Locally Hosted Rail Vacations or $250 per person for Private Chauffeur or Lux Self-Drive Vacations, or the amount of your land-only deposit whichever is less, valid for up to five years from date of cancellation. This credit cannot be used as a deposit against your future booking and can only be used as a credit against your final payment. Only one credit per person can be applied to each booking.

CANCELLATION AND REFUNDS

Cancellation by Traveler

Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking.

If notice of cancellation is received by the Provider before final payment is due (see Table), the deposit will be retained along with the Travel Protection payment. If cancellation is made after final payment is due cancellation fees will apply (see Table). Please also refer to Air Changes or Cancellation Section where applicable.

Notice of cancellation must be made in writing directly to the Provider or through your Travel Agent. Please also refer to the Provider's Travel Protection.

If a person in a party cancels and there is a room change caused by this cancellation (such as a double room to Single, or Triple to double room), charges for the new room type will be the responsibility of the remaining party.

If a guest fails to join the trip on the day of departure, cancellation fees will be 100% (unless the guest notifies us of the delay and joins the trip later at their own expense).

Cancellation fees as per the Table apply to additional accommodation and/or chargeable transfers prior to and after the trip, itinerary extensions or cruise reserved through the Provider.

All cancellation fees as per the Table are additional to any cancellation fees or other charges that may be levied by your Travel Agent.

If the reason for your cancellation is covered under your insurance, you may be able to reclaim these charges from your insurer. You are responsible to make the claim to your insurer.

Cancellation by the Provider

The Provider reserves the right, to modify or cancel any trip, accommodation, in-destination activity or arrangement, (definite or not), at any time.

Cancellation due to Failure to Pay

If full payment is not received by the due date (see Table), The Provider has the right to cancel your reservation and no refund will be made. The Provider will not be responsible for lost reservations.

Cancellation due to Force Majeure Events

If the Provider cancels a trip as a result of a Force Majeure Event, a future travel credit (FTC) to the value of funds paid to date less any third-party costs incurred will be provided. All FTCs will be valid for 24 months from date of issue.

Where a trip is terminated mid-trip due to a Force Majeure event, if we provide you with any alternative services or assistance (such as hotels or travel) then you agree to pay for these costs.

Cancellation due to Events other than Force Majeure Events

If the cancellation by the Provider is not as a result of a Force Majeure Event, the Provider will provide an alternative comparable trip (if available), if an alternative is not available then a refund will be made. The Provider is not liable for any cancellation or change cost or penalties incurred on other travel arrangements, including air travel, that may be affected thereby.

The Provider is not responsible for other travel arrangements that you or your party have made outside the Provider and which are affected by our cancellations.

Early Return, Illness or Absence

Early return expenses are the guest’s responsibility. There is no refund for absence or early departure from a trip, including but not limited to missed hotels, transfers, meals or sightseeing cruises or optional extensions. The Provider urges you to purchase travel insurance which covers such circumstances. The Provider makes no representation or guarantees concerning reimbursement, scope of coverage, or other aspects of any travel insurance policy or claim.

FLIGHT RESERVATIONS, DEPOSITS AND CANCELLATIONS

Reservations/ Ticketing

Air-inclusive bookings and some intra-trip flights require an additional non-refundable deposit at time of booking which may be up to 100%.

If an air reservation is made by the Provider, full payment may be required for your airfare at the time of booking. On receipt of full air payment your airfare, taxes and fuel surcharges are final. This will be regardless of future price fluctuations up or down. When booking a trip including flights, you will be required, at the time of booking, to provide us the full name as detailed on the passport, passport number, nationality, date and place of issue for each guest. The Provider does not hold an allocation of air seats and all flight reservations are made on request and are subject to the terms and conditions of the airline. Changes to flight itineraries and name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. These are the guest’s responsibility along with the fees charged as described above.

Airlines (and other travel providers including the Provider) change prices and routes from time to time. All air routings are in the sole control of the airline and are subject to change at any time.

Air Changes or cancellation

After the non-refundable deposit has been received any changes, will incur a service fee, plus any airline penalties. Airline imposed penalties may be up to 100% of the air ticket price. Published Fares, Priced Match Fares, Promo Fares and some other airfares booked are non-refundable.

FINANCIAL PROTECTION

United States Tour Operator Association

We provide financial protection for our package holidays.

BRENDAN VACATIONS (CANADA) LIMITED

3 Kern Road, Toronto, Ontarior, Canada M3B 1S9

Operators:

Brendan Vacations International Holdings, Ltd. Travel House, 27 Merrion Square, Dublin 2, D02 W960

Trafalgar Tours Limited Picquet House, St. Peter Port, Guernsey, GY1 1AF, Channel Islands

Hertz® Car Rental, Park Ridge NJ

EAN Services, LLC, 600 Corporate Park Drive, Clayton MO